Technical Client Delivery Manager

3 weeks ago


Winnipeg, Canada 24-7 Intouch Full time

**About 24-7 Intouch**

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

**About the Job**

The Technical Client Delivery Manager interfaces with the 24-7 Intouch IT and Security Organizations for client facing delivery and management of IT, Security Operations and Technical Programs.

**As Technical Client Delivery Manager, You Will**
- Client service delivery of IT and Security operations for a large scale operation among multiple sites
- Establish, manage, and improve Client’s program operations, support, communications and security delivery
- Provide direct interface and support to Client’s IT, Security and Incident processes with strong support of cross-functional teams within IT and Security
- Work directly with IT Operations, Security, Release Management and Vendor Management stakeholders focusing on service delivery
- Client-facing representation and management of technical initiatives and security compliance processes
- Work with global infrastructure teams to mature and scale security technologies and processes to meet Client contractual standards and the evolution of operations

**Requirements**:
**As Technical Client Delivery Manager, You Have**
- Bachelor's Degree with 5+ years of work experience (8+ years of work experience without Degree)
- Background experience in enterprise IT, Security and Infrastructure management for a large scale environment
- 5+ years experience in Service Management, Vendor Management, Client Service Delivery or BPO Contact Center background
- Experience with Program & Project Management, Vendor Management, and/or Security Operations
- Prior work within a technical role interfacing with operations, product or client-facing teams for IT and Information Security
- Experience with business management and customer service delivery required
- Atlassian Software knowledge: JIRA, Confluence
- Proficient experience with Microsoft Office 365 and/or Google GSuite
- SmartSheets or similar Project Management software knowledge
- MacOS knowledge and proficiency considered an asset
- Strong skills in communication, continuous improvement and proactive management
- Proficient technical project management and peer-leadership abilities
- 24-7 Intouch provides Equal Employment Opportunities in accordance with all provincial and federal laws. 24-7 Intouch is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics._
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._

**Benefits**

**Benefits of Working as a Technical Client Delivery Manager**
- Competitive salary ranges from $75,000 - $100,000 CAD (dependent on experience, certifications, and portfolio)
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
- Please note that any such advancement or growth opportunity within the company does not constitute the filling of a vacancy or open position and instead constitutes an opportunity to advance into a more senior role based on time in service and exceeding company expectations._


  • Delivery Manager

    5 days ago


    Winnipeg, Manitoba, Canada Avanade Inc. Full time

    As a project delivery manager, you are responsible for managing the day-to-day activities of the delivery team and the overall performance and growth of your assigned portfolio. You will have the opportunity to work with multi-disciplinary global teams (Capabilities/Service offering sales and technology lead) to define and implement delivery strategy and...


  • Winnipeg, Canada Pollard Banknote Limited Full time

    We’re looking for an IT Service Delivery Manager to join our Digital Governance team. The IT Service Delivery Manager is responsible for ensuring that IT service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. The service delivery manager...


  • Winnipeg, Canada Pollard Banknote Limited Full time

    We’re looking for an IT Service Delivery Manager to join our Digital Governance team. The IT Service Delivery Manager is responsible for ensuring that IT service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. The service delivery manager...


  • Winnipeg, Canada Canada Life Assurance Company Full time

    Manager, Infrastructure Delivery **Description**: - Permanent Full Time- Infrastructure & Operations is seeking an experienced and highly motivated Manager, Infrastructure Delivery to join our team. Reporting to the Director, Infrastructure Delivery, you will be responsible to lead a team of experienced project management practitioners and to promote...


  • Winnipeg, Canada Winnipeg Airports Authority Full time

    **The Organization**: Winnipeg Airport Services Corp. (WASCO) is a wholly owned subsidiary of the Winnipeg Airports Authority that provides quality airport operations, management, facility maintenance and technical services to Canadian Airports. **Job Title**: Manager, Service Delivery **Reports to**: Director, Airports - WASCO **Closing Date**: September...

  • Production Manager

    7 days ago


    Winnipeg, Canada PAL Technical Services Full time

    **Inspired by Challenge. Opportunity with Reward. Committed to Community.** If you are a motivated, energetic and challenge driven individual who is eager to succeed then imagine a career with us. **PAL Technical Services** is a leader in international aerospace and defense design, development and operation of airborne surveillance aircraft, line...


  • Winnipeg, Canada Progression3 Full time

    On behalf of our client in Winnipeg, Progression3 is in search of a Service Delivery Manager for a permanent role. **Key Responsibilities**: - Enhances the expectations of the internal/external customer experience by overseeing the Service Delivery performance of service to customers as per agreed contract and ensures service levels are achieved. -...


  • Winnipeg, Canada Tundra Technical Solutions Inc. Full time

    ResponsibilitiesResponsible for leading medium to large and medium to high risk/complex Security or Risk projects, working with business unit and technology leaders, cross functional teams, project team members and external parties to ensure projects are well-defined, planned and delivered.Demonstrates business and technical acumen to ensure deliverables and...


  • Winnipeg, Canada Tundra Technical Solutions Inc. Full time

    ResponsibilitiesResponsible for leading medium to large and medium to high risk/complex Security or Risk projects, working with business unit and technology leaders, cross functional teams, project team members and external parties to ensure projects are well-defined, planned and delivered.Demonstrates business and technical acumen to ensure deliverables and...


  • Winnipeg, Canada Tundra Technical Solutions Inc. Full time

    ResponsibilitiesResponsible for leading medium to large and medium to high risk/complex Security or Risk projects, working with business unit and technology leaders, cross functional teams, project team members and external parties to ensure projects are well-defined, planned and delivered.Demonstrates business and technical acumen to ensure deliverables and...

  • Project Manager

    3 weeks ago


    Winnipeg, Canada Tundra Technical Solutions Inc. Full time

    Project Management Take ownership of the full project life cycle, ensuring successful delivery from initiation to deployment for one or more initiatives concurrently. Lead project teams, fostering motivation and cohesion to achieve project objectives, while ensuring adherence to roles and milestones. Proactively identify and resolve issues, mobilizing...

  • Project Manager

    3 weeks ago


    Winnipeg, Canada Tundra Technical Solutions Inc. Full time

    Project Management Take ownership of the full project life cycle, ensuring successful delivery from initiation to deployment for one or more initiatives concurrently. Lead project teams, fostering motivation and cohesion to achieve project objectives, while ensuring adherence to roles and milestones. Proactively identify and resolve issues, mobilizing...

  • Project Manager

    3 weeks ago


    Winnipeg, Canada Tundra Technical Solutions Inc. Full time

    Project Management Take ownership of the full project life cycle, ensuring successful delivery from initiation to deployment for one or more initiatives concurrently. Lead project teams, fostering motivation and cohesion to achieve project objectives, while ensuring adherence to roles and milestones. Proactively identify and resolve issues, mobilizing...


  • Winnipeg, Canada PQA Testing Full time

    Discover The Opportunity Winnipeg, MBInformation TechnologyExperiencedFull-timeCompetition Number: 24C006 PLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm. We insist on working with quality people who share our passion for quality testing and have built a team of people who also believe quality is the most...


  • Winnipeg, MB, Canada Tundra Technical Solutions Inc. Full time

    Project Management Take ownership of the full project life cycle, ensuring successful delivery from initiation to deployment for one or more initiatives concurrently. Lead project teams, fostering motivation and cohesion to achieve project objectives, while ensuring adherence to roles and milestones. Proactively identify and resolve issues, mobilizing...

  • Technical Helpdesk

    3 weeks ago


    Winnipeg, Manitoba, Canada Xerox Canada Ltd. Full time

    Description & Requirement- Press space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's...


  • Winnipeg, MB, Canada Tundra Technical Solutions Inc. Full time

    Responsibilities Responsible for leading medium to large and medium to high risk/complex Security or Risk projects, working with business unit and technology leaders, cross functional teams, project team members and external parties to ensure projects are well-defined, planned and delivered. Demonstrates business and technical acumen to ensure...

  • Project Manager

    3 weeks ago


    Winnipeg, MB, Canada Tundra Technical Solutions Inc. Full time

    Project Management Take ownership of the full project life cycle, ensuring successful delivery from initiation to deployment for one or more initiatives concurrently. Lead project teams, fostering motivation and cohesion to achieve project objectives, while ensuring adherence to roles and milestones. Proactively identify and resolve issues, mobilizing...


  • Winnipeg, Canada Air Liquide Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...


  • Winnipeg, Canada Value Partners Investments Full time

    Job DescriptionVPIC is looking to hire a driven, hands-on contributor for the role of Client Service Associate (CSA). Our ideal candidate is someone with a “can-do” attitude who thrives in a fast-paced, entrepreneurial environment, enjoys interacting with clients and advisors, and is looking to grow their career in financial services. The role reports...