Receptionist - Physiotherapy Clinic

2 months ago

Whistler, Canada Lifemark Health Group Full time

**Receptionist - Physiotherapy Clinic** Whistler, BC**

As Canada’s largest physiotherapy company, **Lifemark** is passionate about enriching the health of Canadians through movement. This is at the heart of everything we do, and we are seeking a **Receptionist/ Care Coordinator** who shares this same philosophy.

The **Receptionist/ Care Coordinator **is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

**Location**: 4370 Lorimer Rd Unit 339, Whistler, BC V8E 1A6

**Status**: Part Time

**Primary Responsibilities**
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
- Coordinate scheduling of patient appointments and maintain the patient’s medical record
- Collect payment at time of service
- Track coverage for all funding streams to ensure approval
- Complete data entry and billing
- Provide administrative support to the Care Coordinator Manager and Clinic Director

**Qualifications & Core Competencies**
- High School Diploma, G.E.D. or equivalent
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- Excellent communication (verbal/written) and interpersonal skills
- Strong computer and data entry skills
- Flexible and adaptable to change
- Experience in a Physiotherapy clinic an asset
- Ability to work on a flexible schedule
- Need to be a resident of Whistler

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