Mgr, Housekeeping-rrcr

Are you an individual that leads by example and excels in providing superior service? Looking to take the next step in your career? If so, River Rock Casino Resort is seeking an experienced **_Manager, Housekeeping _**to join our Housekeeping team. The Manager, Housekeeping will be responsible for the overall supervision of Housekeeping operations while establishing a safe and welcoming work environment for all Team Members.

**Other duties include**:

- Managing Team Members to ensure they have superior guidance and resources to achieve objectives
- Establish and maintain scheduling procedures
- Ensures all Team Members have proper supplies, equipment and uniforms
- Ensures accurate and timely payroll reporting
- Performs regular hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system
- Allocating rooms and shared area workloads
- Assists in developing performance objectives and delivering performance discussions
- Participating in recruitment and onboarding
- Maintains inventory of amenities and other supplies as needed
- Managing internal dry cleaning process
- Promotes positive guest interactions through prompt, courteous and efficient service
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders (Guests, and Team Members)
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed.
- Post-Secondary hospitality or hotel education or suitable combination of education and experience
- Minimum 3 years housekeeping management experience
- Ability to lead and mentor team
- SIR, Smart Serve or IGB Certificate, WHMIS and additional certification as needed
- Computer literacy in MS Office (Word, Excel, Outlook) an asset
- Working knowledge of floor machines (and any other relevant equipment), WHIMIS and Biohazard Clean up experience is an asset
- Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced and multi-tasking environment
- Maintain professional business confidentiality as required
- Live GCGC’s values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence