Clinic Director

3 weeks ago

SaintLaurent, Canada Lifemark Health Group Full time

Established in Quebec since 1982, Physiothérapie Universelle stands out for its involvement with its patients, its diversity of human character, and its dynamic and committed multidisciplinary teams. It is a Consumer choice since 2020 for its regions of Montreal, North Shore, South Shore and Laval._
- We are proud of our therapists’ passion and the quality of treatments offered throughout an expanded network of over 35 clinics in the Greater Montreal and Quebec City area. Our group has recently become affiliated with the Lifemark family, one of the most reliable rehabilitation service providers in Canada. In total, it includes over 5000 employees, clinicians, and highly qualified medical specialists in more than 400 locations._
- Our mission is to provide every client with personalized and adapted healthcare solutions, tailored to their condition, to help them resume or maintain an active lifestyle._
- Through this same desire to meet the specific needs of each individual, our professionals will benefit from opportunities to develop the career that suits them._

**JOB OPENING POSITION**:
**Clinical Director (attached description) CLINICS: St-Laurent Universal Physiotherapy St-Laurent**

**POSTING DATES**: From April 9 to April 17, 2024

**START DATE**: As soon as possible

**SCHEDULE**: Full-time position (5 days/week) including clinical hours

**PREREQUISITES**:

- Minimum of 2 to 5 years of experience as a clinician - Management education or experience (considered an asset)

**SKILLS REQUIRED**:

- Communication skills (staff, patients, referrals, organizations) - Leadership and team mobilization
- Flexibility and availability

**The documents to be attached to your cover letter are**:

- Up-to-date Curriculum Vitae
- An action plan for the clinic in terms of operations, human resources, development, and marketing.

**Selection process**:
***Roles and Responsibilities - CLINICAL DIRECTOR**

The Clinical Director is accountable for ensuring the effective management of the clinic to guarantee its development and growth. To achieve this, they must have a strategic vision of operations, business development, and financial health. They also practice as a clinician. The Clinical Director represents and embodies the core values of Universal Physiotherapy to mobilize their team towards achieving objectives. They work closely with the Regional Director as well as other directors in areas such as quality, operations, development, marketing, human resources, and finance.

**The main responsibilities include**:
**Operations Management & Financial Management**
- Ensure that company standards are applied and meet the expectations of referrers, clients, and other organizations, including professional bodies, in terms of quality, efficiency, and pricing.
- Ensure the quality of care provided by each individual and that record-keeping is in line with expectations.

***Managing patient, referrer, or staff complaints;**
- Monitoring operational and financial performance indicators (revenue, expenses, treatment frequency, etc.) and analyzing the results;
- Participating in budget preparation;
- Ensuring revenue growth in line with objectives and budget forecasts;
- Ensuring clinic profitability and taking necessary measures in case of deviations from forecasted results.

***Human Resources Management & Leadership**
- Ensuring effective human resources management, a positive work environment, and staff retention;
- Proactively and dynamically managing staff;
- Influencing and guiding the work of team members;
- Establishing positive relationships with each individual;
- Being available to support and address staff inquiries;
- Identifying staffing needs, actively participating in recruitment and onboarding processes for new hires;
- Addressing any issues or specific situations related to conflicts, performance problems, attitudes, etc.;
- Approving requests for ongoing training based on personal development objectives and plans, as well as requests for leaves and annual vacations;
- Conducting annual performance evaluations;
- Facilitating the organization of social activities, celebrations, and team-building events.

Meeting with each employee on a monthly 1:1 basis and regularly organizing team meetings.

**Client and Service Development**
- Implementing development strategies to ensure the clinic's positioning;
- Introducing new specialties or services to offer;
- Identifying the needs of the community and developing a service proposal;
- Maintaining and developing new business relationships with physicians and other referrers.

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