Settlement Worker

4 weeks ago

North York, Canada Mennonite New Life Centre Full time

**Hours: 35 hours per week Duration: April 2023 - March 31st, 2024 Remuneration: $25.30 per hour**

**About the Organization**:
The Mennonite New Life Centre (MNLCT) is a vibrant, multi-cultural settlement agency for newcomers to Canada. The Centre provides a variety of settlement services, including information/orientation, language instruction, mental health supports and capacity building workshops, public education and bridging to employment. The Centre is a tech-forward charity that utilizes technology solutions to meet the needs of its stakeholders. As a result, several of our services and programs are delivered in a hybrid format, offering clients and participants conference-in and using a variety of online tools.

**Position Summary**

**Responsibilities**
- Sound understanding of the barriers and challenges faced by Latin American communities as well as the resources available across the GTA.
- Welcome and register new and returning participants and families to the Settlement Program; Complete initial intake and needs assessments to identify client strengths and needs and make appropriate referrals, providing ongoing support and assisting them to achieve their goals.
- Experience and/or familiarity with (Client Management System) APRICOT.
- Consult, advocate and liaise with community resources, coalitions, government departments, and agencies.
- Proven experience working with newcomer and/or refugee individuals and families, especially with seniors, youth, children, and women in vulnerable situations.
- Plan, Developing, and facilitate information sessions (workshops) in a variety of topics such as housing, immigration, health, education, and leadership, volunteering, community engagement.
- Participate, where and when appropriate, in community meetings and coalitions to better advocate for the outcomes of clients.
- Post regularly about the programs and services by the MNLCT on all the Centre’s social media channels, encourage clients to access information via MNLCT mobile app and contribute to the sector through narrative/blog posts and webinars, where and when appropriate.
- Maintain case file documentation to conform to contract requirements as well as to reflect the needs of the individual clients, including the maintenance of clear and concise case notes; enter client information and follow-up sessions on our internal database (APRICOT) on a regular basis.
- Collaborate with Program Manager and staff to develop outreach materials, promote services, and build partnerships with other service providers.
- Work to connect clients with available resources and information and the communities they live in.
- Input, track, report, and disseminate all relevant information in internal and external databases. Dissemination includes the creation and oversight of a systematic approach to information sharing both with funders and other relevant external partners.
- Attend and actively participate in team and program meetings and other client-related meetings as required.
- Work independently and collaboratively with other settlement workers to identify and address practical needs associated with resettlement stress coordinating efforts to prioritize tasks and meet program needs.
- Encourage clients to access other relevant MNLCT programs and services available.
- Act as a positive role model for clients and fellow staff through living the values of the MNLCT and following all the guidelines, policies, and procedures.
- Ensure all intake and settlement services tasks are completed accurately and in a timely manner, including all paperwork associated with the delivery of services.
- Contribute with funder report writing.
- Engage in data collection and analysis.
- Work in a hybrid service provision model provide digital literacy training to clients.
- Other related duties as assigned.

**Qualifications**
- University or College education or relevant work experience in Social Work, Community Service Work (Immigration and Refugees), Social Science, Psychology, or other relevant Human Services degree.
- 3 years actively supporting vulnerable populations such as refugee claimants, international students, and people without status.
- Active knowledge and experience using social media tools and above-average skills using technology are assets.
- Preference will be given to those with proven working experience in Settlement and/or Employment Counselling. We might consider those with Community and/or Adult Education backgrounds.
- Well-developed interpersonal, and relationship-building skills; ability to establish rapport and excellent communication with clients, staff, and volunteers from different cultural backgrounds.
- Passion for people and social justice. Empathy, cultural humility/sensitivity, and anti-oppression approach.
- Must be available to work evenings, and weekends, and be an independently, flexible, and reliable team player (maintain a supportive and cooperative environment with colleagues).
- Excel

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