IT Specialist

**About Innovative Group of Companies**:
Located in Barrie, Ontario, Innovative Automation’s team works together to create efficient custom automation solutions that consistently exceed client expectations. At Innovative Automation, we strive to lead globally, lead industry, and lead locally with passion and pride. We provide industry with factory automation solutions for Fortune 500 companies and our systems are installed worldwide for progressive companies. Our vision is to be the first-choice provider of automation solutions to global leaders in manufacturing. We foster a culture of innovation, inclusion, and camaraderie where all ideas are welcome, and every team member is encouraged to succeed.

**Job Opportunity**:
We are looking for an IT Specialist to provide IT support to IGC employees in conjunction with the IT Department Staff.

**_
What you’ll do:_**
- Works cooperatively with customers, fellow employees, contractors, and management.
- Provide IT setup and support for software, laptops, desktops, smartphones, tablets, printers etc. via ticketing system.
- Supports VoIP phone system and access control system.
- Manages hardware and software IT inventory.
- Deployment/Configuration of endpoints via Microsoft Endpoint Configuration Manager (MECM)
- Assists in troubleshooting computer/network/server/software related issues in a Microsoft Windows environment.
- Seeks to implement continuous improvement in daily tasks.
- Occasional overtime when dealing with emergencies.
- Completes all assigned tasks in a neat and timely fashion.
- Ensure adherence to ISO policies and procedures.
- Ensure the SQPD (Safety, Quality, Performance and Delivery) of all projects.
- Occasional travel as required between Barrie/Newmarket locations.
- Assists IT Group Leader with various IT projects and maintenance tasks as required.
- Communicates with management, fellow staff, and customers any project concerns, project status, and possible solutions.
- Changing job conditions may require periodical skill upgrades.

**_ What you’ll need: _**
- Confidence and ability to deal with people of all types of personalities.
- Able to modify approach in a dynamic environment.
- Able to prioritize competing job functions.
- Possess structured problem solving and analytical skills.
- Strong ethical standards
- Maintains confidentiality regarding information being viewed, stored, or accessed.
- Strong communication skills with the ability to actively listen to ideas and concerns of others.
- Demonstrates resourcefulness and independent thinking.
- Displays a high attention to detail.
- Demonstrates a team approach to business and contributes to a positive workplace.

**Education Requirements and Experience**:

- College diploma or university degree in Computer Science or an IT-related field
- Minimum 3 years of relevant computer/IT support experience
- Previous experience working with/supporting Microsoft 365
- CompTIA A+ (preferred)
- Valid Driver’s license

**Why Work Here?**

At Innovative, we take pride in having a culture built on pride, respect, community, satisfaction, family, and safety, for all employees. Innovative Automation listens to, invests in, and supports employees, offering advanced skills, training, and opportunities for advancement and the future. We also care about letting our employees know how much we appreciate their hard work, which is why at Innovative we provide a fun working environment (work hard, play hard). We engage in many fundraisers for our community (such as the annual Pie in the Face event) and team building events, such as Christmas parties, Golf Tournaments, and more

**What We Offer**:

- Employer Matched RRSP (Registered Retirement Savings Program)
- Flex-time
- Extended Healthcare Benefits
- Employee Events
- Educational Assistance Programs
- Costco Membership
- Tool Replacement Program- If you require any accommodation during our recruitment process, please let us know._