User Support Technician

2 weeks ago

Georgetown, Canada Control 'R' Solutions Inc. Full time

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**Computer and technology knowledge**:

- Android
- Linux
- Unix
- JavaOS
- Networking software
- Networking hardware
- Networking security
- Internet
- MS Windows
- TCP/IP
- Wireless networks

**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks

**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player

**Workplace information**:

- On the road job

**Financial benefits**:

- Mileage paid

**Long term benefits**:

- Other benefits

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