Spa Receptionist

4 weeks ago

Toronto, Canada The Hazelton Hotel Full time

**Primary Responsibilities**
- Schedule services for individuals and large groups using spa reservations software system
- Call both guests and service providers to confirm scheduled services. Answer questions about available services, promote and sell spa services and/or products.
- Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
- Process guest payments for spa services and obtain payment authorization as needed.
- Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting.
- Notify Engineering of maintenance/repair needs and report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Perform Spa rounds every 20 minutes. (Cleaning, restocking, taking guests into change-room) Comply with quality assurance expectations and standards.
- Obtain a positive working relationship with team members and departments within Hotel and complying with any reasonable job duties requested by other departments.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette. Maintaining spa voice when treatments are occurring.
- Perform other reasonable job duties as requested by Spa Manager.
- Be thoroughly knowledgeable of the property’s features and events.
- Take hotel reservations, attaining all details and following the Forbes 5-Star Standards of Service.
- Complete and distribute the ROB Report, ensuring accuracy.
- Provide all necessary information to the guests and be knowledgeable of the most frequently asked questions.
- Assist Reservation Department duties as required.
- Other duties as assigned.

**Qualifications**:

- Minimum 1 year previous spa experience in a similar capacity
- Excellent command of the English language, secondary language a benefit
- Must enjoy team work and multi-tasking environment
- Must be able to work flexible hours including evenings, weekends and holidays
- Should be computer literate with good knowledge of Microsoft Software
- Must be detail oriented and have strong ability to multi-task
- Must be eligible to work in Canada
- Our people are what makes us different. At The Hazelton Hotel, we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. _

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Paid time off

Day range:

- Holidays
- Weekend availability

Shift:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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