Business Analyst Bts

2 weeks ago

Quebec City, Canada Bell Technical Solutions Full time

Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better.

**Job Overview**:
Reporting to the WFM Manager - Business Analytics, the WFM Analyst will be responsible for providing support to the Bell Technical Solutions management team to work with a wide variety of stakeholders in order to deliver accurate and timely information, develop resources to evaluate process and behaviors of unionized and non-unionized employees.

**Key Responsibilities**:

- Maintain and understand multiple reports/views leveraged on a daily basis for Business Decisions by multiple levels of management.
- Prepare analysis for ad hoc requests from all levels of management throughout the organization.
- Identify process improvement initiatives. Provide supporting data for existing initiatives.
- Perform regular data integrity and best practice evaluations and action results appropriately.
- Work with peers to establish their needs, propose and assist in reaching solutions.
- Document WFM published reports. Provide to internal customers upon request in standard format.
- Liaise with IS to maintain and acquire new data, resolve complex queries and/or design and develop new tools to manage day to day business.
- Assist internal customers in acquiring and understanding WFM related information.
- Work with Quebec/Ontario counterparts to align process and publish information as needed.

**Critical Qualifications**:

- Very strong proficiency in MS Excel & MS PowerPoint ( If, Sum if(s) / count if(s), Offset, Pivot tables, Graphs)
- Knowledge and proficiency in SQL Management Studio software, MS access & VBA
- Degree, diploma or certification in a related field

**Preferred Qualifications**:

- Demonstrated ability to perform data mining, reporting and analysis.
- Strong organizational skills, with the ability to multi-task and meet conflicting deadlines in a teamwork environment. Excellent interpersonal skills with the ability to build relationships
- Demonstrated ability to research/evaluate process and make recommendations based on results.
- Keen ability to identify relationships and flow of information throughout the organization. Possesses an in depth understanding of business rules, data relationships and workflows for research, analysis and proposals purposes.
- Proven ability to deliver accurate information on demand in a fast paced, changing environment.

**Working Conditions**:

- Office Environment
- Normal business hours with some overtime when required

**Additional Information**:
Position type: Permanent, Full-time

Job status: Professional, P2

Possible work location : Mississauga, ON / Boucherville, QC / Laval, QC

Flexible work profile: Remote

Adequate knowledge of French is required for positions in Quebec.

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. The requirement for employees to be fully vaccinated applies whether they are working mobile, working remotely or working on-site. Subject to any duty to accommodate in accordance with the Ontario Human Rights Code. Limited exceptions for grounds protected by applicable human rights legislation (including medical reasons) may be possible, exemption requests are evaluated on a case-by-case basis in accordance with applicable law.

Created: Canada, QC, Boucherville

**Bell, one of **Canada's Top 100 Employers

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