Customer Service Clerk
1 day ago
Work Term: Temporary
- Work Language: English
- Hours: 42 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:
- Rural area
- Private sector
**Tasks**:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Advise clients on advertising or sales promotion strategies
- Maintain and manage digital database
- Consult with clients after sale to provide ongoing support
- Answer clients' inquiries and provide information
- Answer written and oral inquiries
- Explain procedures, risks and benefits to clients
**Computer and technology knowledge**:
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Electronic mail
**Security and safety**:
- Bondable
**Transportation/travel information**:
- Own transportation
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Dependability
- Judgement
- Ability to multitask
- Quick learner
**Other benefits**:
- Free parking available
-
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