Case Manager

2 weeks ago

North York, Canada Canadian Mental Health Association Toronto Branch Full time

**Case Manager** -** Toronto Community Crisis Services (Full Time - Permanent)**:
**The Role and Opportunity**
- The Canadian Mental Health Association is looking for a Case Manager for the Toronto Community Crisis Support (TCCS) Services Program. This service provides 24/7 support to people experiencing a mental health and/or addiction crisis in northwest Toronto. This program is part of a City of Toronto police reform initiative that is evaluating the effectiveness and impact of non-police-led responses to people experiencing non-emergency crises. This program aims to reduce the harms experienced by people who have mental health and addictions challenges as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals. The TCCS Program is governed in partnership with a Collaborative which includes the following organizations:
- Addiction Services Central Ontario
- Black Creek Community Health Centre
- Black Health Alliance
- Canadian Mental Health Association Toronto
- Caribbean African Canadian Social Services
- Jane Finch Centre
- Rexdale Community Health Centre
- Yorktown Family Services

The Case Manager will assess and support community members who are at risk of experiencing a crisis and/or are currently experiencing a crisis in the community, with the goal of providing culturally appropriate support, such as system navigation and timely referral to appropriate services, as well as providing short-term crisis intervention work such as counselling and case management.

**Salary**:$54,124 - $62,733
- **Hours of Work**:35 per week
- **Location**:700 Lawrence Ave. W and in the community
- **About CMHA Toronto**
- Canadian Mental Health Association (CMHA) is the most established and extensive community mental health organization in Canada. We identify and respond to Canada’s most pressing mental health and addictions priorities. At the national level, we push for nationwide system and policy change. At the community level, millions of people in Canada rely on CMHA’s extensive grassroots presence. Since 1918, CMHA has grown to provide mental health services and supports across Canada in over 330 communities. CMHA Toronto was, established in 1953. CMHA Toronto proudly provides services to over 10,000 clients per year, in 31 programs at 13 locations across the City of Toronto. Our services are delivered by a passionate and diverse team. Join us in providing high quality mental health and addictions services, advocating for a better mental health and addiction system, and providing education and mental health and addiction supports to clients across Toronto.
- **RESPONSIBILITIES**

Reporting to the Senior Manager, you will provide rapid-access, short-term, community-based follow-up support to people referred from the Mobile Crisis Team. The support provided will be client-centred, trauma
- and violence-informed, recovery-oriented, and culturally safe.

This Case Manager will collaborate with individuals to conduct comprehensive needs assessments and develop service plans that incorporate individuals’ goals, values, skills, resources, strengths and service requirements. The Case Manager will engage and support individuals to access resources and navigate services in the community. The Case Manager will provide supportive counselling, health promotion and education, skill-building, problem-solving and advocacy. The Case Manager will work within the context of CMHA’s mission and strategic directions.

The Case Manager will participate in community outreach and liaison with key stakeholders and partners and maintain trusting, respectful and collaborative relationships with clients, families, colleagues, referral sources, service providers and the public.

The Case Manager will maintain accurate and timely clinical and non-clinical records and actively participate in developing, implementing, and evaluating the Toronto Community Crisis Service through meetings, training, strategic planning and evaluation initiatives.

**SKILLS YOU BRING**
- and violence-informed care, skill development and counselling.

**WHY CHOOSE CMHA TORONTO?**

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include:

- Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
- Comprehensive Group Health Insurance - Health, Dental, Vision, Paramedicals
- Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
- Work-life balance and flexibility - to ensure you have time for the things that matter to you
- Work with like-minded, passionate individuals and make an impact on mental health service delivery
- Build genuine and authentic connections, with col

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