Service Manager

2 weeks ago


Sparwood, Canada Cummins Inc. Full time

**SERVICE MANAGER**

**Description**

Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team.

Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.

Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

Regularly reviews key performance indicators for service operations and addresses issues and opportunities.

Ensures the volume of work produced meets company standards and ensures customer satisfaction.

Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.

Established positive and professional working relationships with key customers.

Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels.

**Qualifications**

**Skills**

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

Ensures accountability - Holding self and others accountable to meet commitments.

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

**Education, Licenses, Certifications**

Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred

This position may require licensing for compliance with export controls or sanctions regulations.

**Experience**

Significant level of relevant technical experience, including supervisory experience, required.

**Job** SERVICE

**Primary Location** Canada-British Columbia-Kootenay-Canada, BC, Sparwood, Cummins Western Canada 656

**Job Type** Experienced - Exempt / Office

**Recruitment Job Type** Exempt - Experienced

**Job Posting** Feb 22, 2023, 10:00:00 AM

**Unposting Date** Ongoing

**Organization** Distribution Business

**Req ID**: 230001HM



  • Sparwood, Canada District of Sparwood Full time

    EMPLOYMENT OPPORTUNITY Community Services Assistant Sparwood is a friendly and welcoming community of about 4,100 people, nestled in the heart of the Elk Valley in the Southeast Kootenays. As an “Active Community” we have great indoor and outdoor recreation facilities, trails and a world class ski hill just 30 minutes away. The District of Sparwood has...

  • Shift Manager

    Found in: Talent CA C2 - 1 week ago


    Sparwood, Canada Tim Hortons Full time

    Bring your talents, friendly attitude, and expertise to our franchise of restaurants. You'll find opportunities, rewards and growth potential.Why Choose Tim Hortons...Tim Hortons has a strong support system, which is critical to our success. The people in our organization are the most important element to this success. Tim Hortons is looking for qualified...

  • Mining Service Supervisor

    Found in: Talent CA C2 - 2 weeks ago


    Sparwood, Canada Cummins Inc. Full time

    Description Mining service supervisor We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented Mining service supervisor to join our team Supervises employees who install, service, and repair...

  • Fire Services

    3 days ago


    Sparwood, Canada District of Sparwood Full time

    **Employment Opportunity** **Fire Services & Support Clerk (Regular Part-Time, 0.75 full-time equivalent)** Reporting to the Director of Fire Services, the Fire Services & Support Clerk will be primarily responsible for providing administrative support to the Fire Services Department. These duties will include, but are not limited to administrative and...


  • Sparwood, Canada TMM Projects Full time

    **MANAGER - HUMAN RESOURCES - SPARWOOD, BC** We are currently looking for a skilled **HUMAN RESOURCES MANAGER** to join our team in Sparwood, BC! If you like challenging projects, working with some of the world’s largest equipment, and being surrounded by mountains and wildlife; then this is the job for you! TMM Projects (TMMP) is a locally owned First...

  • Lodge & Residential Asset Coordinator (Temporary)

    Found in: Talent CA C2 - 1 week ago


    Sparwood, Canada Teck Resources Limited Full time

    Closing Date: May 7, 2024 Reporting to the Project Director, the Acting Lodge and Residential Assets Coordinator (Temporary) is responsible for overseeing, supervising, administrating, and coordinating all contracts and activities of the Contractor Lodge Camp and Residential Assets to ensure its effective and safe operation. This person will be...

  • Lodge & Residential Asset Coordinator (Temporary)

    Found in: beBee S CA - 1 week ago


    Sparwood, Canada Teck Resources Limited Full time

    Closing Date: May 7, 2024 Reporting to the Project Director, the Acting Lodge and Residential Assets Coordinator (Temporary) is responsible for overseeing, supervising, administrating, and coordinating all contracts and activities of the Contractor Lodge Camp and Residential Assets to ensure its effective and safe operation. This person will be based at the...


  • Sparwood, Canada International Union of Operating Engineers Local 115 Full time

    The International Union of Operating Engineers Local 115 is seeking a Part-time Permanent Administrative Assistant to provide direct administrative services in our Sparwood office. **_____________________________________** **Job Title**: Part-time Permanent Administrative Assistant **Hourly rate of pay**: $30.97 **Location**: Burnaby, BC **Hours**: 20...

  • Lodge & Residential Asset Coordinator (Temporary)

    Found in: beBee S CA - 1 week ago


    Sparwood, Canada Teck Resources Full time

    Closing Date: May 7, 2024 Reporting to the Project Director, the Acting Lodge and Residential Assets Coordinator (Temporary) is responsible for overseeing, supervising, administrating, and coordinating all contracts and activities of the Contractor Lodge Camp and Residential Assets to ensure its effective and safe operation. This person will be based at...

  • Lodge & Residential Asset Coordinator (Temporary)

    Found in: beBee S CA - 6 days ago


    Sparwood, Canada Teck Resources Limited Full time

    Closing Date: May 7, 2024   Reporting to the Project Director, the Acting Lodge and Residential Assets Coordinator (Temporary) is responsible for overseeing, supervising, administrating, and coordinating all contracts and activities of the Contractor Lodge Camp and Residential Assets to ensure its effective and safe operation. This person will be based at...

  • Lodge & Residential Asset Coordinator (Temporary)

    Found in: Talent CA C2 - 1 week ago


    Sparwood, Canada Teck Resources Limited Full time

    Closing Date: May 7, 2024 Reporting to the Project Director, the Acting Lodge and Residential Assets Coordinator (Temporary) is responsible for overseeing, supervising, administrating, and coordinating all contracts and activities of the Contractor Lodge Camp and Residential Assets to ensure its effective and safe operation. This person will be based at the...

  • Tire Technician

    1 week ago


    Sparwood, Canada Kal Tire Full time

    **Tire Technician** Kal Tire is recruiting for a Tire Technician focusing on providing top service to our customers by performing tire services for passenger and light trucks. **Core Responsibilities** - Troubleshoot, repair, and perform service work on a wide variety of passenger, light trucks, and wheels including removing wheel assemblies, dismounting...


  • Sparwood, Canada Ka·kin Full time

    Are you an eager, people-minded individual looking to take on new challenges and grow professionally? Do you enjoy building course materials and training? Ka-kin has an exciting opportunity for an HR & Training Administrator in the East Kootenays of British Columbia. The HR & Training Administrator will actively participate in the Health, Safety and Wellness...

  • Project Engineer

    Found in: beBee jobs CA - 2 weeks ago


    Sparwood, Canada Teck Resources Full time

    Closing Date: March 20, 2024 Reporting to the Project Manager, the Project Engineer is responsible for supporting in the technical and operational management of various projects in the Central SPO Group's portfolio of projects. You will collaborate and work towards common goals with a diverse group of colleagues in the technical services and operating...

  • Project Engineer

    Found in: beBee jobs CA - 5 days ago


    Sparwood, Canada Teck Resources Full time

    Closing Date: April 8, 2024 Reporting to the Project Manager, the Project Engineer is responsible for supporting in the technical and operational management of various projects in the Central SPO Group's portfolio of projects. You will collaborate and work towards common goals with a diverse group of colleagues in the technical services and operating...

  • Technologist, Mining Systems

    Found in: Talent CA C2 - 7 days ago


    Sparwood, Canada Teck Resources Limited Full time

    Job Summary As Canada’s largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Reporting to the Lead,...

  • Technologist, Mining Systems

    Found in: beBee S CA - 6 days ago


    Sparwood, Canada Teck Resources Full time

    Job Summary As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Reporting to the Lead,...

  • Technologist, Mining Systems

    Found in: Talent CA C2 - 7 days ago


    Sparwood, Canada Teck Resources Limited Full time

    Job Summary As Canada’s largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future.  Reporting to the...

  • Administrative Assistant, Recruitment

    Found in: Talent CA C2 - 2 weeks ago


    Sparwood, Canada Teck Resources Limited Full time

    Closing Date: July 1st, 2024 Reporting to the Coordinator, Recruitment, the Administrative Assistant, Recruitment is responsible for supporting our Central Recruiting team in all recruitment processes and assisting in the daily operations of the Central Recruiting office. This temporary contract is for an approximate 12-month term. To be successful,...


  • Sparwood, Canada Ka·kin Full time

    MAINTENANCE COORDINATOR Are you an outgoing and friendly individual that thrives in a fast-paced environment? Are you motivated, organized, an excellent multi-tasker and have a passion for supporting those around you? Ka-kin has an exciting opportunity for a **Maintenance Coordinator** in the East Kootenays of British Columbia. The Maintenance Coordinator...