Case Manager, Estates, Bmo Investorline

3 months ago

Montréal QC, Canada BMO Financial Group Full time

VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO XXXXX Quebec,X0X 0X0

Works with executors, liquidators, and branch employees to process estate-related settlements for deceased BMO customers. Provides support, guidance, and expertise to client-facing employees to ensure customer experience during this difficult time is seamless and effortless.
- Provides advice and guidance to assigned business/group on implementation of solutions.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Collaborates with internal and external stakeholders in order to deliver on business objectives.
- Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
- Completes all tasks (e.g., completing required bank forms) related to estate processes as per BMO’s audit requirements and ensures all required steps are completed.
- Works collaboratively with BMO partners and specialists to ensure a common understanding of customer cases.
- Reviews all legal documents provided by clients.
- Answers service requests and calls as needed.
- May make outbound calls to customers to request information.
- Maintains the confidentiality of customer and Bank information.
- Takes established processes and procedures to resolve errors and issues as needed.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Knowledge of Estate and Deceased topic - In-depth.
- Understanding of risk and regulatory requirements.
- Knowledge of workflow priorities and deadlines - Good.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

**Salary**:
$44,500.00 - $82,500.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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