Sales-oriented Property Manager

5 days ago

Saskatoon, Canada Mini Mall Storage Properties Full time

Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and almost 8 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life’s transitions.

The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.

We are seeking a dynamic and organized **Sales-Oriented Property Manager** to oversee the day-to-day operations of our storage facility. As the Property Manager, you will be responsible for maintaining the facility, managing tenant relationships, and driving revenue growth through sales initiatives and ensuring the highest level of security and customer satisfaction.

**WHAT WILL YOU DO?**
- Provide excellent customer service to tenants by addressing inquiries, concerns, and resolving issues promptly and professionally, while also identifying upsell opportunities.
- Develop and implement marketing strategies to attract new tenants, including sales-focused online listings, signage, and local advertising.
- Maintain and enhance security measures to safeguard the facility and tenants' belongings. Monitor security systems, access control, and enforce safety protocols, highlighting security features as selling points.
- Oversee the cleanliness and maintenance of the storage facility, including performing routine inspections and coordinating repairs as needed, ensuring the facility is presentable to potential customers.
- Collect and record rent payments from tenants, follow up on overdue accounts, and handle payment processing accurately and efficiently, utilizing sales techniques to encourage timely payments and upsells.
- Manage tenant leases, including new rentals, renewals, and terminations. Ensure accurate and up-to-date records of tenant information, leveraging lease renewals as opportunities for upselling.
- Maintain inventory of storage units, keeping track of unit availability and ensuring accurate unit sizes and pricing, optimizing pricing strategies to maximize revenue.
- Work with the Regional Operations Manager to prepare and manage budgets for the property, track expenses, and report financial performance to management, identifying areas for sales-driven cost savings and revenue enhancement.
- Utilize UKG Timekeeping software to accurately record and manage employee work hours, ensuring compliance with labor regulations and company policies, optimizing staffing levels to drive sales while controlling labor costs.
- Manage employee scheduling and overtime effectively, optimizing staffing levels to meet operational demands while controlling labor costs, aligning staffing levels with sales opportunities.
- Promote people development within the team by identifying training needs, implementing sales training to enhance revenue generation skills, and fostering a culture of continuous learning and improvement.
- Take on the role of a "Train the Trainer" to ensure that property staff are adequately trained and equipped to excel in their roles.
- Ensure compliance with all local, state, and federal regulations pertaining to storage facilities, including safety and environmental standards.
- Other job duties as assigned.

**WHAT WILL YOU NEED?**
- High school diploma or equivalent
- Previous experience in property management, storage facility management, or related industry preferred, with a demonstrated ability to drive sales.
- Experience managing the day-to-day activities of a team.
- Strong interpersonal and communication skills, with a proven ability to influence and sell.
- Excellent organizational and problem-solving abilities.
- Knowledge of security systems and safety protocols.
- Basic computer skills, including proficiency in Microsoft Office.
- Ability to work independently and as part of a team.
- Flexibility to work weekends or evenings as needed.

**WHAT DO WE OFFER?**
- We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
- With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limi

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