Quality Control

7 months ago

Edmonton, Canada Divine Hardwood Flooring Ltd. Full time

**WHO ARE WE?**

Divine Flooring offers a high energy and fun working environment that fosters teamwork and personal and professional growth.

What’s it like to work at Divine Flooring? Walk through the front door and you’ll know right away, you’ll feel the excitement. We are a young and progressive company that puts the right teams on the field with the right projects and gives them the playbook to score touchdownsagain and again. For us, it’s all about teamwork. We appreciate what each player has to offer, and provide the coaching needed to bring out the best in each individual. Through regular team huddles, we work out the plays that will get us across the end zone every time, building our brand’s success.

We are currently seeking a driven and motivated individual to join our Quality Control (QC) team on a full-time, permanent basis. Preference will be given to applicants with previous flooring installation experience, including tile, laminate, vinyl, hardwood and carpet installations.

**Primary Job Purpose**

The Quality Control (QC) Assistant is responsible for overseeing projects in Edmonton to ensure that quality is being maintained to meet or exceed Divine’s standards. The QC Assistant will also be responsible for completing small repairs on installations throughout the city and providing excellent service to our customers.

**Specific Responsibilities**
- Conduct site inspections pre/post installation. Organize return trips for installers as necessary.
- Addressing and resolving site issues with Site Supervisors.
- Quality control checks on Service Technicians and Installation Crews.
- Delivering materials to site as necessary and ensuring the material is added to the Company’s operating system. Reporting to the Estimating Team if there are discrepancies with job files.
- Ensure that jobs are being completed in a timely manner.
- Inspect, maintain, and repair flooring products for clients at various job site throughout the city.
- Ensure Multi-family projects have all materials required to complete units on schedule.
- Provide technical support for Divine staff to help guide them through customer solutions
- Maintain cleanliness of service vehicles, tools and equipment
- Complete hazard assessments, vehicle inspections and other safety documentation as outlined in the Company’s safety manual
- Actively participate in service and site meetings.
- Obtain customer signatures on completed work orders
- Upload all paperwork, including but not limited to work orders, hazard assessments and photos to the Company’s operating system.
- Communicate with the service team in the office as required.

**Requirements**:
**Skills Required - Technical**
- Valid driver’s license and driver’s abstract
- Basic computer skills
- Basic hand tool experience
- Previous experience with flooring installation, including tile, laminate, vinyl, hardwood, and carpet.

**Skills Required - Non Technical**
- Ability to troubleshoot, identify and resolve issues in a timely manner.
- Strong customer service orientation
- Exceptional attention to detail and accuracy
- Ability to communicate well, both verbally and written
- Strong work ethic and positive team attitude
- Ability to work well individually with little supervision

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