Network L3 Support

3 weeks ago

Toronto, Canada Bell Canada Full time

As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

**Short Description**:
The ICN Operations team is looking for someone with Technical Network competencies/certifications as well as excellent teamwork skills.

The Network Specialist will act as a 3rd line Operational manager, will be involved in the engineering and design of internal services and will collaborate in multiple IT projects with CSEs and Architecture teams.

**Key Responsibilities**:

- Provide 3rd line support to the NOC teams and Help desks needing our assistance
- Provide technical leadership to clients and internal support teams in assessing all aspects of network solution implementation needs, such as : addressing, routing protocols, bandwidth, performance, security, availability, capacity, optimization and operational manageability
- Automation - Develop tools (scripts/programs) for automating routine activities
- Maintain an excellent communication with our multiples collaborators and executives
- Design Consultation (assist CSE’s, technology)
- Driving Continuous Improvement opportunities to improve Operational cost structure while maintaining or improving customer service (streamline process, automation, skill set training, documentation.
- To make recommendations based on the collection of the network statistics for improvements in the existing network.
- On a rotation schedule, provide 7/24 support

**Critical Qualifications**:

- Strong technical leadership
- Expertise in F5 design, administration and support.
- In depth knowledge and hands-on experience in implementing routing and switching technologies and protocols (e.g. EIGRP, OSPF, BGP)
- Excellent communication skills : Oral and written
- Team player, capacity to challenge the status quo
- Able to manage complex situations and executive escalations involving many partners and Outsourcing support personnel.
- Ability to quickly assess a situation and bring key resources to action troubleshoot
- Experience in network planning and management of network infrastructures.
- Ability for technical and process documentation and training skills

**Preferred Qualifications**:

- Minimum 3 year expert working knowledge IP (WAN/LAN) infrastructures consisting of Cisco, F5, Juniper, Aruba Wireless, (Routing, Switching, Load Balancers, and DNS).
- Extensive knowledge of the OSI model, TCP/IP protocol stack, network protocols such as DNS, DHCP, FTP, HTTP, HTTPS, VOIP, etc
- Extensive knowledge of Routing Protocols (BGP, OSPF, EIGRP..)
- Experience configuring and troubleshooting Cisco (IOS and IOS-XR)
- Knowledge of SNMP, DNS/DHCP, etc
- Solid understanding of:

- IP/MPLS technologies
- Routing and switching
- QoS
- Internetworking hardware (Cisco, Juniper, etc.)
- SLB/GSLB (F5)
- Cisco Certified Networking Associate CCNA, CCNP or CCIE certifications.
- F5 Certification

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : Ontario : Toronto || Canada : Ontario : Mississauga || Canada : Quebec : Dorval || Canada : Quebec : Montreal
**Flexible work profile**: Mobile
**Application Deadline**: 04/13/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, ON, Toronto

**Bell, one of **Canada's Top 100 Employers.

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