Brand Ambassador

8 months ago

Toronto, Canada Pella Windows & Doors of Ontario Full time

_**Do you enjoy being the first customer contact and excel at customer service? Are you patient and efficient while complete tasks with attention to detail?**_

**If so, we need to talk to you **Pella Windows & Doors is looking for a Brand Ambassador (Non-Transactional sales position within our organization) to join our Toronto Experience Center. We need a confident, outgoing Brand Ambassador who is self-disciplined and thrives on a challenge. This is a full-time position, working Monday-Saturday.

**Pella Offers**:

- Competitive hourly rate
- Full Benefits package including Medical, Dental, Group RRSP and Profit Sharing plan
- Quality engineered product solutions that are unmatched in the window and door industry
- Solid reputation of the Pella Brand

**Position Overview**:
The Brand Ambassador will serve as the first point of contact for the Pella experience centre customer. They will be responsible for understanding customer’s needs and wants and presenting respective solutions. This person will be responsible for presenting a compelling case for customers to choose Pella. They will be responsible for entering and updating customer information in the CRM system, providing a general project budget and scheduling in-home appointments. This position will be an ambassador, guiding customers through a first-hand experience of our brand, products and digital tools.

**Responsibilities/Accountabilities includes the following, but not limited to**:

- Displays and/or demonstrates product in the experience centre and/or consumer home shows, using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products.
- Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying. Sets proper customer expectations regarding the Retail Replacement process.
- Qualifies call-in and walk-in customers to set sales appointments for Outside Sales Representatives.
- Inputs and maintains accurate information in lead management software (Salesforce/CRM). Capture traffic leads and appointments.
- Ability to read and interpret blueprints.
- Follows a structured sales process and delivers project quotation or cost detail. Completes sales transactions which may include handling deposits (checks, credit cards).
- Plan/organize, manage, and attend experience centre events. Lead presentations or training sessions as needed. Ability to work weekend and evening hours.
- Comfortable interacting with architects/designers, builders/contractors, and homeowners.
- Develop relationships with local industry or trade groups. Attend events as needed.
- Has a working knowledge of all integrated systems/process understanding and practices self-development via online courses and monitor for product updates. Keep an updated awareness of competitive products.
- Administers, verifies, and communicates accurate product or customer information by researching needs/questions with customers, Service, Project Coordinators, Outside Sales Representatives and Management.
- Provides administrative support for Outside Sales Representatives and Management including order review and booking.
- Willingness to travel to other experience centres for coverage if needed.
- Initiates office stock orders by reviewing on-hand versus suggested levels of supplies, literature, and product samples.
- Maintains experience centre for cleanliness and neatness to ensure a favorable and hospitable setting for all customers, including but not limited to: dusting, cleaning windows, taking out garbage. Responsible for taking the appropriate action and contacting those required to resolve showroom concerns. (i.e.; product repair, electrical issues, plumbing needs, etc.)
- Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns.
- Supports Pella’s key imperative for customer satisfaction.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and/or Experience**:
Must have High School Diploma or GED or one to two years related experience and/or training, or equivalent combination of education and experience.

**Language and Communication Skills**:
Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.

**Professional Skills**:
Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers, and visitors.

**Reasoning Abilities/Mathematical Skills**:
**Computer Skills**:
**Physical Demands**:
While performing the duties of this job,

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