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Customer Service Professional
1 week ago
**Location**: Winnipeg, MB
**Status**:Full Time, Permanent
**Hours**: Monday to Friday 8:00 am - 4:30 pm
**Reports To**: Branch Manager
**About ATS Traffic**:
ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services and signage products and services across Canada, currently operating out of offices across Canada.
- Do What’s Right
- Our People Matter
- Trust Through Teamwork
- Striving for Excellence
**About The Position**:
At ATS, we are currently looking for a full-time Customer Service professional to be an integral part of our team. They are at the forefront of our business and are the first point of contact for both external and internal customers, for the local branch and the ATS traffic group for all orders and sales processes.
**Responsibilities**:
- Providing customers answering sales relevant questions and concerns
- Answering incoming calls and directing them to the proper recipient
- Order and quotation entry into Salespad / TCR systems as required for the customer and Account Manager
- Processing of Branch production and Art proofs
- Monitor inventory levels for direct sales for walk in customers
- Helping sales and rental department on a as needed basis
- Data entry for safety and other relevant documents for a day-to-day operation
- Process payments for customers when required
- Other general administration duties as required
**Qualifications**:
- Approximately 2 years of inside sales experience is an asset
- Experience using Sales Pad or similar data entry program is an asset
- Previous experience working with traffic control/ construction industry is an assert
- Post Secondary education in a similar field and/or customer service training courses are considered an asset
- Previous product knowledge experience is considered an asset
- Intermediate skills level with Microsoft office 365: Word, Excel and Outlook are required
**Skills**:
- Exceptional telephone etiquette and strong interpersonal communication skills
- Strong customer service focus with a dedication to customer satisfaction
- Excellent time management abilities with the ability to prioritize tasks
- Skilled in analyzing issues and providing corrective actions
- Ability to work independently and within a team environment
**Why ATS Traffic?**:
We have always been a family-owned business. When you join ATS, you aren’t just a number: people remember your name and treat you like one of the family