User Experience Design Lead

2 weeks ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

The Digital Customer Experience (DCX) team is responsible for the user experience of customer
- and employee-facing touchpoints for banking, investing, and insurance, including but not limited to websites, smartphone, smartwatch and tablet apps.

The Design Research team within DCX enables evidence-based strategy and design decisions through the execution of human factors research methods and skillful communication of the latest findings.

The Design Researcher coordinates Research for a product area, platform, or journey to ensure the timely delivery of Research to support Design.
- Collaboration: working with service design directors, strategists, designers, and business stakeholders to understand and support tactical, strategic, and foundational research to inform the Experience Design.
- Coordination, planning, and oversight: Create research agendas/roadmaps to support Design teams to ensure timely research across multiple projects; conduct and/or oversee research conducted by other researchers or vendors
- Conduct research, including:

- Research design: defining research questions, creating the research approach and participant recruitment plan, and selecting appropriate methods of data collection and analysis
- Research preparation: creation of participant screeners; recruiting from internal employee panels or working with vendors to recruit external participants; creating research protocols
- Data collection: conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, etc.
- Analysis: utilizing qualitative and quantitative approaches to make sense of the data collected
- Reporting: translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, etc.
- Coach and mentor: provide coaching and mentorship to Research teams in research methodologies, study design, communication, and other skills.
- Communication: Effectively communicate Research processes and study insights to Design partners and external stakeholders to ensure use and impact; educate stakeholder on Design Research processes

**Job Requirements**
- Deep knowledge of and experience with User-Centered Design and Human Factors research methods
- Experience working in Agile
- Strong communications skills: written, oral, and graphical, and demonstrated ability to translate research findings into insights to inform Design
- Experience carrying out Research in Agile
- Strong project management skills with ability to balance tasks spanning multiple studies, and working with multiple stakeholder groups
- Undergraduate degree is required (graduate degree preferred) in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction or a related field
- 5-10 years of relevant experience

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- User Experience Design

**Job Category - Primary**
- Digital & Payments

**Job Category(s)**
- Technology Solutions

**Hours**
- 37.5

**Business Line**
- Corporate

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Ontario

**City (Primary)**
- Toronto

**Work Location**
- TD Centre - South - 79 Wellington Street West

**Job Expires**
- 30-Apr-2023

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