Dispatcher

Job ID: 483524

Work Type: Full Time Permanent

**DELIVER CONCRETE RESULTS - JOIN THE DUFFERIN CONCRETE TEAM AT CRH CANADA**

**Who we **are**

Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers. We have earned our reputation as one of the most trusted, experienced, and quality-driven concrete suppliers in Canada, with over 100 years of service in the building materials industry.

We are a member of CRH plc, a global building materials company with a proud and successful history, a strong track record of performance and a clear commitment to safety and ethical business practices. The company employs over 90,000 people in 37 countries around the world.

**Position: Dispatcher**

**Term: Permanent**

**Location: Beamsville, ON**

**Position Summary & Responsibilities**:
Reporting to the Distribution Manager the Dispatcher will be responsible for the distribution of 50 plus trucks/drivers as well as being responsible for the productivity of 2 to 3 concrete plants. Your position will require you to maintain a high level of customer service while minimizing non productive driver time in order to achieve budget targets.

**Essential Job Results**:

- Ensure Environmental and Health & Safety standards are maintained by; Promoting a safe work environment; documenting and reporting all related issues as per company policies; As first contact you will be coordinating all emergency situations with management, human resources and field staff
- Dispatching of trucks by; organizing, analyzing and overseeing the assigned work load in order to provide a high level of customer service while achieving all budgetary targets
- Supervising of hourly employees by; assigning employee shifts; maintaining accurate attendance records; documenting all performance related incidents and coach for better performance when required
- Improve efficiency by; analyzing kpi’s and developing strategies and recommendations for improvements
- Improve customer service by; Evaluating all information at hand to determine what type of action are necessary to satisfy the delivery needs of the customer; uses tools as Command dispatching software, GPS, Motorola Voip, Voiceprint call recorder and Excel; Work closely with Customer Service Representatives, Field Representatives and Sales staff to address all customer service related concerns.

**Position Requirements (Experience, Technical Expertise)**:

- Strong computers skills (MS Office, Excel)
- Sound knowledge of OH&S policies, procedures and regulations
- Familiarity with equipment, technology and processes related to the ready-mix concrete industry
- Must be flexible to work various shifts and weekends
- Strong geographical knowledge of the Golden Horse shoe and surrounding areas.

**Education**:

- CET diploma or related construction field experience.

**Position Dimensions**:

- Leadership - demonstrated ability to:

- Encourage people in the course of their work to meet company objectives.
- Build effective relationships with hourly employees, peers, support staff and key customers.
- Safety oriented.
- Customer Focus - Foster a customer
- focused environment delivering exceptional customer service and anticipating future customer needs.
- Self motivated and able to work equally alone and as part of a team.
- Strong organizational and planning skills.
- Communication skills; Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Adapts and Learns
- work effectively in the face of ambiguity, shifting priorities and rapid change while actively developing one’s skills and capabilities

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.