Clinical Coach, Palliative

**Requisition Details**:
Employment Status: Temporary, Full Time

Program Name: Palliative

Number of Hours Bi-Weekly: 75

Work Schedule: Days

On-Call: No

**Summary**:

- The Clinical Coach is responsible for working with participating community organizations to drive practice change, with a focus on improving access to quality clinical care, aligned to the Palliative Care Health Services Delivery Framework in the Community ("The Delivery Framework") and the Ontario Palliative Care Competency Framework. The Clinical Coach's work will complement the work of educational organizations, such as Ontario CLRI and Pallium Canada.

**Key Responsibilities**:

- Ensure alignment of community implementation with the guidance of the Ontario Palliative Care Network
- Support the advancement of equity, inclusion, and diversity across Ontario's health care system.
- Provide palliative care coaching and mentoring to staff and clinicians in participating community organizations to build primary-level palliative care competencies.
- Collaborate with leaders of community organizations on local service integration, and change management initiatives, using quality improvement methodologies to achieve results.
- Consult on clinical care when the complexity of the patients’ needs is beyond the existing competencies of providers (in the community organizations).
- Lead engagement and community-building activities with participating organizations.
- Provide support to Indigenous communities and Indigenous organizations for their implementation efforts, where Indigenous communities wish to be involved, in collaboration with regional partners.
- Co-create the regional Delivery Framework implementation plan with Ontario Health, including required measurement and reporting.
- Foster regional collaboration and contribute to broader system integration.
- Attend all regional planning meetings and contribute to the regional palliative care implementation plan, especially plans for education and practice change.
- Update the regional implementation team on challenges and opportunities in the community.
- Maintain comprehensive records and support data collection for measurement and reporting.
- Provide feedback on key learnings related to the coach role, along with input and reviewing regional progress as required.
- Clearly articulate key messages that resonate across different partner groups and audiences.
- Support Ontario Health Team planning and/or implementation of palliative models of care (where there is readiness).
- Develop and present materials to community partners that express palliative care concepts and implementation plans effectively.
- Critically evaluate the quality of palliative care in participating community organizations and guide the creation of a quality improvement plan to address any gaps.
- Collaborate with leadership teams from participating community organizations to identify strengths and gaps in the palliative care they currently provide and in the relevant provider policies and practice documents.
- Promote/provide palliative care education in participating community organizations, aligned to the Ontario Palliative Care Competency Framework.
- Provide informal, case-based educational opportunities (coaching) for health service providers in community organizations, incorporating principles of adult learning.
- Provide palliative care mentoring for health service providers in the community.
- Provide limited and occasional direct patient care

**Common Responsibilities**:

- Promotes the goals and values of VON and their role as an integrated community care provider.
- Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures.
- Abides by all VON policies and work practices.
- Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
- Works in collaboration with other staff in a team approach to service delivery.

**External and Internal Relationships**:

- Develop relationships with key partners to establish trust, credibility, and respect.
- Participate in relevant provincial level committees, working groups and task forces.
- Build internal and external relationships, to enhance communication among all staff.
- Engage with First Nations, Indigenous, Métis and urban Indigenous people as they self-determine their own approach to palliative care.
- Collaborate with leaders of community organizations on local service integration and change management initiatives.

**Education, Designations and Experience**:

- A degree in a registered health care discipline (e.g., RN, RSW, NP) A graduate degree is an asset (e.g., MScN, MSW).
- Minimum five (5) years’ experience in practice