Customer Success Specialist

2 weeks ago


Edmonton, Canada vrCAVE Full time

**About the employer**

vrCAVE is a rapidly growing software startup company that has developed its own multiplayer virtual reality platform which is sold to entertainment operators around the world. We have over 200 partner locations around the world using our products.

**Job description: Customer Success Specialist**

vrCAVE is expanding our VR escape room product library and moving providing a much deeper level of support to our licensed partners around the world. To support these changes, we are searching for energized and driven team members who are excited about the cutting-edge field of Virtual Reality and have experience with both business-to-business and business-to-consumer support and sales.

This position would take on several aspects of the partner relationship, with the goal of deepening relationships, lengthening relations, and ultimately a win-win for both sides. Key to this relation is understanding the end-user base and how to attract & retain players for our customer locations. This will require deep knowledge of the product and a keen sense for connecting with audiences on a variety of platforms; working in concert with the marketing, sales, and operations team.

Your success will be measured by the increase in revenue per location, customer retention, and customer satisfaction score..

This is a hybrid position: in-person on Monday, Wednesday, & Friday, and remotely on Tuesday and Thursday.

**Responsibilities**
- Being the primary point of contact for all operational aspects of vrCAVE partners: questions, concerns, feedback, etc.
- Managing new partner onboarding
- Proactive & regular check ins and reaching out to customer locations
- Supporting our customers to driving more player revenue
- Managing, maintaining and reporting on partner surveys
- Posting to social media platforms
- Assisting the sales in team in various capacities
- Identify and engage with the most desirable B2C audiences
- Working with press and influencers to obtain positive coverage of the B2C game
- Being an approachable liaison between the vrCAVE developer team and customers

**Requirements**:

- Details and process orientated
- Experience building long-term customer relationships
- Strong sense for community moderation
- Ability to prioritize and adapt to changing tasks and requirements throughout the day.
- Excellent communication (oral and written) skills.
- Strong work ethic and sense of accountability.
- Ability to take initiative and work independently, as well as part of a team.
- Multilingual is a big plus.

The following are considered an asset
- Able to use company standardized software including Hubspot and Google Office Suite
- Able to generate effective presentations using any of the following: Powerpoint, Excel and Word.
- Sales experience: B2B and B2C
- Demonstrated self motivation with the ability to execute a disciplined approach with limited supervision

Pay: From $52,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (preferred)
- B2B sales: 2 years (preferred)
- Retail sales: 2 years (preferred)

Work Location: Hybrid remote in Edmonton, AB

Expected start date: 2024-06-03



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