Director, Information Technology

3 weeks ago

Markham, Canada Combined Insurance Full time

Major responsibilities include:

- Partner with various Business & IT teams to develop business cases for implementing technology solutions to meet business needs. Identify impacted business processes and secure business participation for requirements gathering and related testing.
- Monitor and assess in flight development & project work to identify and mitigate issues/risks to technology implementation or benefit realization.
- Conduct post implementation reviews to assess what went well, opportunities to improve, and ensure training and documentation has been completed/updated.
- Analyze and determine business engagement needs to support planning, requirements, and testing of in flight and planned work to ensure resource availability.
- Establish and facilitate governance processes to prioritize the full portfolio of work, manage budget commitments, provide status, and work with partners to mitigate risks.
- Develop guiding principles to balance the implementation of short-term versus well-defined long-term solutions (e.g., package vs development, manual vs system etc.)
- Review and aid in jointly shaping the Canadian Business/Technology strategy.
- Partner with IT and business SMEs to collaboratively develop solutions to address and support business needs.
- Work collaboratively and in a consultative manner with I.T. and Business resources to ensure alignment with prioritization, and remediation of issues.
- Identify and work with training and sales enablement to develop plans for technology training and technical skills development (e.g., data analytics, process management, system administration, etc.)
- Escalate, remediate, communicate and triage operational and production issues collaboratively with all parties required.
- Partner with I.T. and Business to ensure Project Management activity & Project Execution is tightly aligned.
- Understand & manage technical interactions (data & process) BCP, and SLAs with vendors and service providers.

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