Communications Technician

6 months ago

Niagara, Canada Niagara College Canada Full time

Applications are invited for the position of Communications Technician in the Information Technology Services department, located at the Welland Campus. The starting hourly rate is $27.81/hr (Pay Band E - $27.81/hr to $32.24/hr) for a 35 hour work week. Additional hours may be required as necessary.

**Responsibilities include, but are not limited to**:

- Operate the Niagara College switchboard queue using telephone agent softphones or in the event of a contact center system outage using agent physical phones on campus
- Answer external/internal calls for all campus and office locations and college tenants, directing calls, information and events to the appropriate person, skillset, service delivery area and/or to website
- Implement emergency procedures and protocols and provides scripted responses to callers in a calm manner
- Program the voice recognition/automated attendant system and office telephone system for department and service and menu changes
- Provide information to college employees on currently available cellular service plans and mobile device models
- Maintain inventory of college issued mobile phones, telephone lines, trunks, and stocking physical phones
- Review monthly telephone company, telephone service provider, mobility service provider and network cabling invoices for accuracy and integrity, assigning distributions, scanning and recording financial documents
- Prepare monthly journal entries for internal chargebacks and tenant authorizations to invoice forms

**Qualifications**:

- Two (2) year diploma in Business Administration, Office Administration, Computer Sciences or related field of study
- Minimum two (2) years experience in switchboard operation in a medium to large business environment
- Superior communication, problem solving, and prioritizing skills
- Excellent organizational/time management skills with the ability to multi-task and meet tight deadlines
- Ability to gather information with precision and attention to detail, maintaining technical and financial documentation and records

This position is open to internal employees and external applicants. External applicants will not be reviewed until all eligible internal employees have been considered. Internal employees are those classified as full-time permanent within the Full-Time Support Staff bargaining unit, regular part-time (RPT) employees who have completed probation, and Appendix D employees with six consecutive months of Appendix D service with the College at the time of posting.

We also provide a balance of on-campus and remote work through our recently introduced Remote Work Policy. As a place-based organization all positions will involve some degree of on campus work.

While we thank all applicants, only those selected for an interview will be contacted.

If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.

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