Room Service Server

7 months ago

Victoria, Canada Chateau Victoria Full time

A little bit about us

We are proud to be locally owned and operated since 1975 Our team are genuine. Our work culture encourages the personality of each individual to shine through unscripted, adding to the diversity of our unparalleled service.

Chateau Victoria is a boutique hotel comprised of 176 rooms and 2 thriving food & beverage outlets, Clive's Classic Lounge and Vista 18 Restaurant + Lounge, we offer personalized attention to our guests that is hard to find elsewhere.

Being authentically local means supporting and promoting our local businesses, suppliers, arts community & "unique to Victoria" attractions in our daily interactions with our visitors.

Check out our website for more info on our hotel:
Our award winning Clive's Classic Lounge:
and our 18th floor Vista 18 Restaurant + Lounge:
**Our Vision**:

- To be the local leader of authentic experiences_

**Our Mission**:

- We provide comfortable, approachable and personal hospitality experiences with unexpected value_

**Our Core Values**:

- Put People First - Bring Passion - Be Collaborative - Support Community - Embrace Positivity & Fun_

Acting as an ambassador of Vista 18 and Chateau Victoria Hotel & Suites, this food and beverage support role will have flexibility in their availability with a natural customer service ability. This position is a great entry into the food and beverage realm where you'll gain exposure to the whole hotel operations. Opportunities to cross-train and build your skillset.

**We are currently looking to fill both AM and PM shifts that are approximately six hours a day, five days a week.**

**We offer**:

- A free meal per shift
- Comprehensive benefits package (based on hours worked) including a union pension plan
- Recognition programs - birthday, holidays and work milestone recognitions
- Employee, Friends & Family hotel discount
- Vista 18 and Clive’s Classic Lounge employee discount ~ 50%
- Other Industry discounts
- Employee events ~ Holiday and employee appreciation celebrations
- Learning and development opportunities
- Bike storage facilities, onsite parking and discounted bus pass with BC Transit - ProPASS

**Responsibilities & Duties**:

- Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms, hospitality suites and meeting rooms while ensuring quality service and guest satisfaction.
- Answer incoming telephone calls to take restaurant reservations, requests, inquiries and to receive and process room service orders.
- Provide constant support to the whole food and beverage team. Retrieves supplies, bussing tables and ensuring a smooth service in the restaurant.
- Thorough & detailed preparation of meeting rooms and hospitality suites including table and chair set up, catering supplies, and other specified requests.
- Follow established procedures and policies when completing tasks.

**Qualifications**:

- Serving it Right and FoodSafe Level one certification or equivalent
- Must possess exceptional customer service skills and professionalism along with a positive personality and high level of energy
- Proven communications skills and ability to work positively in a team environment and respond well to direction
- Proven ability to multitask and work well under pressure
- Previous food and beverage experience an asset

**This job has physical requirements**: Constant standing and walking throughout the shift. Frequent lifting and carrying up to 50 lbs. Frequent kneeling, pushing, pulling, lifting.

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