Technical Services Coordinator

6 months ago

Mississauga, Canada MAD Elevator Inc Full time

Technical Services Coordinator

We’re looking for like-minded individuals to join our team.

This is a Full-time, Salaried position.

**About The Technical Services Coordinator**:
Are you a skilled individual ready to take on the role of Technical Services Coordinator? Are you passionate about providing exceptional technical support for elevator industry products? Do you have a background in electrical engineering and thrive on analyzing wiring schematics? Are you adept at configuring elevator components to meet specific job requirements? If you're eager to enhance manufacturing processes and play a crucial role in coordinating technical support, we want to hear from you

**Key Responsibilities**:

- Coordinate and resolve customer issues related to defective products and technical challenges promptly and efficiently, ensuring their complete satisfaction.
- Serve as the primary point of contact for both our staff and clients, coordinating technical support activities and addressing inquiries with professionalism.
- Utilize your expertise in Electrical Engineering to analyze and interpret wiring schematics, providing accurate and timely solutions to elevator mechanics' questions and concerns.
- Configure elevator components such as position indicators, elevator interface units, and touch screens to job-specific requirements, ensuring seamless integration and functionality.
- Investigate project and product history to identify root causes and coordinate the implementation of corrective actions, showcasing your problem-solving abilities.
- Keep customers informed of the progress regarding outstanding queries, providing proactive updates throughout the support process.
- Collaborate with various departments such as sales, engineering, project management and production to obtain timely answers to urgent or complex problems, demonstrating strong interpersonal skills and coordinating efforts for effective resolutions.
- Make recommendations for improved technical support procedures, aiming to reduce help calls and elevate overall customer satisfaction.
- Identify recurring technical deficiencies and contribute to the development of strategies for improvement.
- Work closely with internal staff to educate and train for continuous improvement, fostering a culture of growth and learning.
- Fulfill any other duties assigned, actively coordinating support activities and contributing to the success of the team and the organization.
- Able to lift up to 15lbs; may work in hot areas 5%, noise 0%.
- Ensure adherence to Health and Safety as well as active participation in 5S activities in work area.

**Attributes, Skills and Knowledge**:

- A degree or diploma in Electrical Engineering or equivalent experience
- Experience of 1-2 years in a technical support role, Co-Op or equivalent
- Strong knowledge of electrical systems
- Experience in a manufacturing environment (highly desirable)
- Proficient in MS Office, experience or familiarity with ERP systems (desirable)
- Ability to troubleshoot customer issues and provide effective solutions
- Demonstrated ability to work autonomously
- Excellent communication skills, both verbal and written
- Proactive mindset with the ability to multitask in a fast-paced work environment
- Knowledge of computer hardware and IT networks an asset
- Willing and able to travel within Canada and USA.
- A clear background check for criminal and/or credit is required

**This position works out of our Mississauga, Ontario location. Hours are typically 8:00 am to 4:30 pm.**

Want to see what it's like working at MAD? **Visit us on **Facebook**.**_
We are an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC). Accommodations can be made available to applicants with disabilities throughout the recruitment, selection and/or assessment process._**

**_

  • Outside Technical Sales Representative

    5 months ago

    Mississauga, Canada ITS (Industrial Technical Services) Full time

    **Outside Technical Sales**Representatives responsible for developing relationships with customers and growing accounts in their assigned territory through the promotion and selling of the company's products and services. Prior Sales experience and a general knowledge of Process Instrumentation will be an asset. **Salary**:Based on experience **Must...

  • Service Coordinator

    6 months ago

    Mississauga, Canada Stephenson's Rental Services Full time

    **Who we are** Stephenson’s Rental Services is a Canadian success story spanning over 65 years and 500 employees looking to expand our team with new **diverse** and **talented **individuals. We believe that simplicity is the key to unlocking greatness, and we push past obstacles that help you be your best. We live our values through **Respect, Passion,...

  • Technical Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada OHE Consultants Full time

    Job DescriptionOHE Consultants is seeking a highly organized and detail-oriented Technical Coordinator to join our team. As a Technical Coordinator, you will be responsible for planning and controlling budgets, establishing and implementing policies and procedures, and managing contracts.Key ResponsibilitiesBudget Management: Plan and control budgets and...

  • Technical Project Coordinator

    5 months ago

    Mississauga, Canada National Logistics Services Full time

    **Company Overview** National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS’s well-established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a...

  • Service Coordinator

    5 months ago

    Mississauga, Canada Eton Loading Dock Services Inc. Full time

    **Job Title**: Service Coordinator **Location**: Mississauga, ON **Company Overview**: Eton Loading Dock Services (ELDS) is a leader in providing comprehensive loading dock and overhead door solutions. With a commitment to excellence, innovation, and customer satisfaction, ELDS serves a diverse clientele across the Greater Toronto Area. Our dedication to...

  • Technical Service Coordinator

    6 months ago

    Mississauga, Canada Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Technical Publication Coordinator

    6 months ago

    Mississauga, Canada MHI Canada Aerospace, Inc. Full time

    **Job Title** - Technical Publications Coordinator**Department** - Product Definition**Reports to** - Manager-Product Definition**Job Category** - Salaried**About MHI Canada Aerospace, Inc.** - MHI Canada Aerospace, Inc. (MHICA), a group company of Mitsubishi Heavy Industries, is a Tier 1 manufacturer of major aircraft structures and assemblies, based in...

  • Service Coordinator

    6 months ago

    Mississauga, Canada Guldmann Full time

    **Service Coordinator** The Service Coordinator manages the schedules and day-to-day operations of all the Technical Service Personnel. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the...

  • Service Coordinator

    6 months ago

    Mississauga, Canada Guldmann Full time

    **Service Coordinator** The Service Coordinator manages the schedules and day-to-day operations of all the Technical Service Personnel. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the...

  • Technical Services Manager

    7 months ago

    Mississauga, Canada FANUC America Corporation Full time

    At **FANUC Canada Ltd.** we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. **FANUC Canada Ltd.,** **provides the most complete range of industry-leading robotics, CNC and motion control systems, and...

  • Senior Technical Project Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada Element Fleet Management Full time

    About the RoleWe are seeking a highly skilled Senior Technical Project Coordinator to join our team at Element Fleet Management. This is a critical role that will involve leading and facilitating the onboarding process as it relates to the technical build of the safety/risk and accident management platforms.As a Senior Technical Project Coordinator, you will...

  • Project Technical Coordinator

    2 weeks ago

    Mississauga, Canada AtkinsRéalis Full time

    **Project Technical Coordinator** AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear technology. This role will be based in...

  • Technical Service Administrator

    5 months ago

    Mississauga, Canada BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Nuclear Facility Technical Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada AtkinsRéalis Full time

    AtkinsRéalis is a leading nuclear engineering group in Canada, providing a wide range of services to the nuclear industry for over 60 years. We are proud to be the steward of Canadian CANDU nuclear technology.The Technical Manager is a key member of the Project Management Team (PMT) on the C3/4 project, responsible for guiding a team of Civil engineers and...

  • Technical coordinator- nuclear facility

    4 weeks ago

    Mississauga, Canada oilandgas.org.uk Full time

    b>Job DescriptionTechnical Manager - Civil - DesignAtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear technology.The Technical Manager is a...

  • Technical coordinator- nuclear facility

    4 weeks ago

    Mississauga, Canada AtkinsRéalis Full time

    p>Technical Manager – Civil - DesignAtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear technology.The Technical Manager is a member of the...

  • Technical Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada GLOBAL INFOTECH SERVICES Full time

    Technical Support SpecialistAt Global Infotech Services, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Respond to technical...

  • Technical Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada GLOBAL INFOTECH SERVICES Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Global Infotech Services. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients and employees, troubleshooting and resolving technical issues, and maintaining a high level...

  • Technical Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada GLOBAL INFOTECH SERVICES Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at GLOBAL INFOTECH SERVICES.Key ResponsibilitiesProvide technical assistance to users experiencing difficulties with computer systems and applications.Consult user guides, technical manuals, and other documents to research and implement...

  • Cabling Associate

    5 months ago

    Mississauga, Canada Bell Technical Solutions Full time

    Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us...