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Front Desk Agent

2 months ago

Red Deer, Canada Zainul and Shazma Holdings LTD 1997 Full time

Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:

- Hotel, motel, resort
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Health benefits**:

- Dental plan
- Health care plan
**Long term benefits**:

- Group insurance benefits
- Maternity and parental benefits
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week

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