Technology Manager

3 weeks ago

Toronto, Canada Travelopia Full time

We pride ourselves on being travel experts. Leading the way when it comes to providing unique travel experiences, our brands offer the world’s best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more.

Our ambition is to build the world’s leading experiential travel company. With over 2000 colleagues across 30 countries worldwide, we are working together to achieve this by sharing our knowledge, expertise and best practices to stay at the forefront of the travel industry.

**The Position**:
**Travel Requirements**:
Frequent Travel (approximately 50%), and visa requirements must be met for the following locations: Canada, USA, UK, Western Europe (i.e. Greenland, Finland, Iceland, Norway), Canary Islands, South America - Argentina, South Georgia, Falklands.

**The responsibilities of the role include the following**:

- Lead and champion the day-to-day IT operations across all ships in the Quark Expeditions fleet
- Support the local technical teams to resolve critical issues as required
- As part of the Global Technology team - understand where standard IT policies & procedures can be adopted, and when specific policies & procedures need adopting given the unique operational environment
- Engage with and be responsible for performance of multiple 3rd parties who provision IT services on the ships
- Ensure smooth transitions at start of end of Artic & Antarctic seasons, spending a short time onboard our ships to supervise crucial work and ensure service continuity
- Collaborate with other departments across Quark and Travelopia IT teams - to identify and address the needs of the Ships
- Function in a service management capacity to ensure that ITIL principles are adhered to and that Vendor management is in place and effective
- Be a key part of the Ship Operations leadership team at Quark - whilst also being a key part of the Travelopia Group Technology team. This requires a “best of both worlds” approach
- Stay ahead of with emerging technologies and trends in IT operations and comms, and make recommendations for upgrades and improvements, always considering cost and value for money
- Pioneer and analyze system performance and usage metrics, and make recommendations for optimization and efficiency improvements
- Lead small IT projects for the ships - from inception to completion, ensuring that they are completed on time and within budget
- Develop and maintain disaster recovery and business continuity plans, and coordinate testing and improvements

**You will have**:

- Understanding and experience of ITIL v4
- Experience of operating within an Agile Environment
- Some level of network experience (not necessarily certifications)
- Business Continuity Planning and Execution
- Team management

Do you have a validated background in IT management, supplier and vendor management, excellent team optimization skills, and a deep understanding of IT operations standard methodologies? We encourage you to apply

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias, building an inclusive culture, and embracing diversity in all its dimensions.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

LI-WF1 #LI-HYBRID

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