Customer Supply Chain Specialist

3 weeks ago

Midland, Canada Gemtron Canada Corp. division of SSW Advanced Technologies Full time

**Job Title**:Customer Supply Chain Specialist

**Reports to**:Supply Chain Manager

**Job Requirements**

**Formal Education and Training**:
College degree/diploma in Business Management or Supply Chain Logistics, or secondary degree, commercial education

**Occupational Experience**:
1 -to 3 years’ experience in scheduling and/or customer service area

**Additional Preferred Knowledge Requirements**:
Customer Service orientated, Team Player, Reliable, Structured thinking and communication.

NAFTA documentation experience/training

Scheduling experience

Customs experience

**Figures**

Total number of subordinate employees: none

**Other**

**Major Duties**
- **Communication**

Serves as first point of contact for designated customers. Maintains relationships with internal and external customers.
- **Customer forecasts and orders processing**

Maintains data of customer forecasts, monitors, and analyzes data, informs Supply Chain Manager/Sales Manager in case of deviations. Creates customer orders and confirms orders in a timely manner. Monitors orders proactively and informs customers and supply chain team if commitments cannot be met. Clarifies order related questions. ** **Customer complaints*

Handles customer complaints in cooperation with the relevant department, ensures their completion in due time, prepares credit vouchers, or initiates appropriate replacement deliveries after consultation with Master Scheduler.
- **Planning Shipments**

Build ship plan in conjunction with Master Scheduler and communicate to Logistics Supervisor. ** **Deliveries*

Monitors the compliance of delivery dates, delivery quantities and special agreements with the customer. Informs Master Scheduler or the customer directly about delivery date changes in due time. ** **Order verification and entry*
Verifies customer inquiries for completeness and correctness. Clarifies inconsistencies with customers. Calculates prices. Keys in data regarding customer inquiries and forwards order confirmations to dispatch and customers. ** **Order processing*
Prepares order confirmations. Controls delivery notes and monitors delivery dates. Keeps in touch with customers regarding delivery status of inquiries and informs about conceivable delays as soon as possible. Prepares invoices, shipping instructions and shipping orders. ** **Customer Inquiry*
Answers customer inquiries regarding delivery date and quantity. Delegates all other inquiries to the appropriate department.Performs other duties as assigned.

**Date:, 2023**

**Organizational Location / Supervisor or Manager**:
**Russ Barron, Supply Chain Manager**

**Human Resources**

**Pat Lawson,**

**Human Resources Manager**

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Midland, ON L4R 4L3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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