Quality Assurance

3 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 35932

**Job Category**:Buildings, Property Operations & Real Estate

**Division & Section**:Corporate Real Estate Management, Business Management

**Work Location**:55 John St., Toronto, M5V 3C6, hybrid work

**Job Type & Duration**:Full-time, Permanent Vacancy

**Salary**:$86,500.00 - $108,459.00

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 16-MAR-2023 to 30-MAR-2023

**Job Summary**:
Comprised of a team of diverse and dynamic facilities and corporate real estate management professionals, the City of Toronto's Corporate Real Estate Management Division is striving towards becoming a leader within the industry with a goal of evolving into a first class full service Division that is focused on ensuring facilities under management are safe and functional, providing value-added customer service, and driving efficiencies across the City.

Reporting to the Manager, Quality Assurance and Risk Management, the Quality Assurance and Risk Management Assessor role is responsible for the development and implementation of a compliance framework that assesses all relevant internal and contracted policies and procedures, as well as legislative and regulatory requirements and mandates. The Quality Assurance and Risk Management Assessor acts as a resource to monitor adherence to process and quality standards of work and to ensure these are met, measured, recorded, and reported. Overall, the role will conduct business process, quality and internal control reviews and audits, and will develop recommendations and controls to identify and mitigate risk and non-compliance.

**Major Responsibilities**:

- Creates, implements and maintains a compliance framework for the division to ensure that all processes and policies are adhered to, Health & Safety (H&S), legislative, regulatory and contractual obligations are met. Liaises with the corporate partners, including People & Equity, Legal Services, Internal Audit, amongst others, in developing and implementing this framework.
- Identifies risks throughout the organization, developing, reporting and monitoring formats on risk management issues and developing methodologies for the assessment of risks throughout the organization.
- Prepares reports for management, supporting recommendations on changes in business methods and processes including appropriate staffing levels, service delivery models, resource allocations, etc.
- Conducts audits and prepares reports based on analysis/review of information and makes recommendations to rectify any issues identified and to mitigate future risks, presenting this information to Divisional management, senior leaders and executives at the City of Toronto
- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
- Assists project teams in the design, implementation and utilization of performance measures for the division.
- Ensures the quality of work and service meets corporate and divisional standards and that work is performed in compliance with all legislative regulations that apply, such as Accessibility for Ontarians with Disabilities Act (AODA), Workplace Hazardous Materials Information System (WHMIS), Ontario Building Code, Technical Standards and Safety Authority (TSSA)
- Works collaboratively with partners/other divisions, in the form of planning modules or Service Level Agreements, to ensure a high level of service to residents.
- Participates in and provides expert direction in development, assessment and/or delivery of training resources that meet divisional needs.
- Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
- Completes reviews and investigations, including investigations of alleged fraudulent activities involving both internal and external stakeholders including staff.
- Deals with confidential and sensitive information regarding client/applicants, 3rd party providers, operations, assets and resources.
- Participates as a member of a multidisciplinary team by researching, evaluating and providing input into the development and modification of policies and procedures related to divisional initiatives.

**Key Qualifications**:

- Post-secondary education in a discipline pertinent to the job function, e.g. public or business administration, public sector auditing, risk management or an equivalent combination of education and experience.
- Experience conducting business process review and analysis, preferably within a Corporate Real Estate environment, or equivalent.
- Experience in auditing and or quality management systems preferably in a municipal environment.
- Experience

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