Associate, Client Service Operations, Us Cash

1 month ago


Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Associate, Client Service Operations, US Cash Management

BCS Client Service Operations will focus on establishing product vision, strategy and roadmap for the newly established Cash Management business in RBC US. Client Service is critical to the success of the cash management business. Client Service Operations is responsible for working with the Cash Management journey owners to establish a client service model that is digitally driven to provide seamless client interaction with RBC systems and staff. This role will define, prioritize and implement Client fulfillment, maintenance and service models and processes. CORE integration and liquidity models for the US cash management to deliver client backed digital first solutions. The Director will operate with the agile delivery approach and work collaboratively with teams across engineering, operations, sales, legal, compliance, risk and strategic vendors deliver innovative and best in class outcome.

**Primary Responsibilities**:
**What will you do?**
- Drive business innovation and uncover business opportunities
- Collaborate to create an end-to-end journey strategy from inception, and determine business value to be created
- Inspire and foster a clear business vision across business platforms
- Collaborate to create clear outcomes and business results
- Ensure customer-driven design across user pain points, market needs, and usability test results
- Develop and empower diverse, autonomous, high performing teams and build a supportive, fun community
- Be a voice at the table to set direction
- Garnering support and connections through relationships

**General Considerations for Success**:

- Collaboration and alignment
- Aptitude for transformation and tabling the “tough” discussions
- Knowing when to push, pivot and when to let go
- Prioritization and strategic framing of priorities
- Knowing when to say “no”

**Details in the attributes for consideration**:

- The ability to develop the strategy, identify objectives and determine metrics of measurement - and then monitor for outcomes
- The ability to push on paradigms and challenge the status quo.
- Ability to think differently about how we solve the problems.
- As pertains, provide transparency of communication regarding enterprise goals, decisions, changes
- Guide product and squads for success
- Share journey work status, achievements and needs back to leadership
- Proactively spot and identify opportunities and obstacles to product and squads
- Quickly seek to resolve issues that are impeding product strategy, development or deliver

**Job Summary**

This role will focus on Client Lifecycle Management (CLM), and Client Servicing including Onboarding, Payments, Fulfillment, Training and Issue resolution. The Client Service team will act as a single point of contact to provide a seamless client experience.

We’re looking for someone that understands the customer experience and can translate the ideal experience into reality.

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Capital Markets

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-05-17

**Application Deadline**:
2023-05-31

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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