IT Field Technician

4 days ago


Edmonton, Canada Global IT Star Consulting Corp Full time

**About us**

Global IT Star Consulting Corp is a small start up business in Canada that provides professional IT field services to clients that are based in our service areas: Metro Vancouver(BC), Edmonton(AB), Calgary(AB), Regina(SK) and Saskatoon(SK). We are professional, agile, and professional.

Our work environment includes:

- Above avg compensation
- Frequent opportunities to earn more
- Growth opportunities

Job Overview:
We are seeking a skilled and motivated Field Technician to join our team. As a Field Technician, you will be responsible for providing technical support and troubleshooting services to our clients. This is a hands-on role that requires excellent communication skills and the ability to work independently.

**Duties**:

- Provide technical support and troubleshooting assistance to clients in the field
- Communicate professionally, follow SOPs, and transmit job documentation.
- Install, configure, and troubleshoot computer hardware from various vendors.
- Resolving general IT issues related to jobs.
- Conduct system upgrades and updates as necessary.
- Collaborate with team members to ensure efficient and effective service delivery.
- Provide training and guidance to end-users as needed.
- The technician requires their own vehicle, with insurance, and must have a driver's license.
- Must have prior PC/laptop/server repair-related IT experience, minimum 12 months.

**Skills**:

- Strong technical skills with experience in software troubleshooting and hardware installation
- Excellent communication skills, both verbal and written
- Proficient in using ServiceNow or similar ticketing system for documenting support activities
- Familiarity with MacOS, Linux, and Windows operating systems
- Knowledge of LAN and network connectivity troubleshooting
- Ability to work independently and prioritize tasks effectively
- Must have prior PC/laptop/server repair-related IT experience, minimum 12 months, with CompTIA A+ certification or equivalent experience
- _Asset_ certifications: CompTIA Network+, CompTIA Security+, Microsoft Certifications, Cisco Certifications.
- Be able to pass a background check. Legally be allowed to work in Canada.

We offer competitive compensation based on experience.

If you are a dedicated Field Technician looking for an exciting opportunity to contribute to a dynamic team, we encourage you to apply. Please submit your resume highlighting your relevant experience.

**Job Types**: Part-time, Casual, Freelance

**Salary**: $25.00-$40.00 per hour

Expected hours: 10 - 20 per week

**Benefits**:

- Automobile allowance
- Company events
- Profit sharing

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Retention bonus
- Tips

**Experience**:

- IT support: 1 year (preferred)
- English: 5 years (required)

Licence/Certification:

- CompTIA A+ (required)

Willingness to travel:

- 75% (required)

Work Location: In person

Expected start date: 2024-04-11



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