Quality Assurance Specialist
3 weeks ago
**JOB RESPONSIBILITIES**
1. Test Developments as the pass through the different selling, document or Salesforce platforms and ensure they are working as per the specifications
2. Test fixes for System bugs to confirm an issue has been resolved
3. Collaborates with the Lead for any process improvement
4. Work with Team Lead to determine if there are any gaps missing in the development to ensure they meet Goway's needs
5. Assist in writing clear release notes for developments you have tested to inform Goway staff how the development will affect them
6. When a Development is not working as per the specification describe step by step how to get to the failure and what the failure is so it can be reported
7. Provide detailed recreation steps identifying bugs found so that a case can be opened with 3rd parties.
8. Must be able to understand and load contracts to the system to understand how they interact with the Reservations module
9. Conduct troubleshooting for any system/technical issues
10. Communicate with our developers via Jira, Slack and/or Video Conference when needed to resolve time critical issues
11. Contribute in meetings to review development requests and offer opinions and suggestions where specifications could fail to meet Goway's needs
12. Manage personal and team goals with the required service level agreements, standards and targets
13. Liaise with Team Lead to set KPIs and for any procedural Concerns and critical issues
14. Work with Bug and Training Helpdesk Team to ensure API issues are fixed and agents assisted
15. Offer creative solutions and suggestions for streamlining testing or procedures
16. Write and enter Knowledge Base articles into Salesforce for Frequently asked questions to be referenced by Travel Agents and loaders
17. Maintain User Manuals and LMS for Travel Agents and Loaders
**KNOWLEDGE, SKILLS & ABILITIES**
- A team player
- Strong organizational and problem-solving skills
- Good interpersonal skills
- Strong decision-making skills
- Flexible and with the ability to multitask
- Ability to plan and work to deadlines
- Excellent Math
- Excellent verbal & written English communication skills
- Highly detail oriented with an ability to concentrate for an extended period of time
- Ability to identifying and solve a problem or issue
- Ability to know when to escalate an issues when it is beyond your current knowledge
- Excellent computer skills including proficiency in Microsoft Suite
- Previous experience with software testing
- Previous knowledge of land contracts and destinations that Goway sells is beneficial
- Previous knowledge of iVector system or similar automated travel reservation system is beneficial
- Excellent investigative skills for database/contract issues in an electronic format
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