Travel Consultant

2 weeks ago

Whistler, Canada Tourism Whistler Full time

**Job Title**: Travel Consultant
**Position Status**: Full Time, Year Round

We love where we live and we bring that energy and passion to everything we do. We're a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we're proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.

What We Offer

**A few ways that we walk the talk**:
Culture & Connection
- A casual office setting (aka: no formal dress code)
- Bi-monthly all staff events and departmental team building (the fun kind, we swear)
- Fun, supportive, and collaborative team environment

Health & Wellness
- Meaningful health benefits for employees and their dependents, including an Employee Assistance Program and a wellness app (hello, Headspace)
- A wellness fund to support your health and recreation in Whistler. Think ski, snowboard or bike park pass, yoga or gym memberships, golf lessons, or other wellness offerings that support your well-being
- An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being

Flexibility
- Condensed work week - shifts are 4 x 10 hour days. That means 3 days off every week to enjoy the beauty of Whistler
- 3 weeks' paid vacation as a starting point
- Hybrid work environment - work from home and in office (for eligible positions)

**Hourly Wage**: $21 per hour. Over and above the base wage and the benefits highlighted above, this position is also eligible for commissions on sales.

Position Summary

Key Responsibilities
- Execute various outbound calls including concierge, up sell calls, informational and customer focused
- Effectively communicate with Online Chat inquiries, quotes and actively pursue sales leads generated via the online chat with guests
- Meet or exceed individual and team sales goals on a daily, weekly & monthly basis
- Communicate effectively with clients, vendors and colleagues
- Respond to all guests in a timely, professional and friendly manner

Knowledge, Skills & Abilities
- Excellent knowledge of Whistler
- Effective time management skills with the ability to stay organized and multitask in a fast-paced environment
- Commitment to customer service
- Strong attention to detail
- Skilled problem solving and conflict resolution abilities
- A team player who can also work independently
- Computer skills including MS Office, and a variety of cloud based software

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