Customer Service Representative

2 weeks ago

Cambridge, Canada Hacksmith Retail Ltd. Full time

The Hacksmith team is made up of outside-the-box thinkers who take fictional ideas from comics, movies, and video games and make real working prototypes. We make Viral Videos of our creations on YouTube, and in doing so make dreams a reality by building real life superhero tech; as seen on our YouTube Channel We take pride in inspiring youth around the world to get into STEM and other related fields, while always dreaming bigger. We are social influencers and we make money by selling advertising to companies who want to reach our targeted viewer demographic. Our social media reach is as follows:
YouTube**:14.4M** subscribers / **50M**+ views per month

Facebook**:1.8M** followers / **30M**+ reach per month

TikTok**:1.8M** followers

Instagram**:983k** followers

Hacksmith Retail is a subset of the Hacksmith Industries umbrella corporation responsible for all products, merchandise, and collectibles that find their way onto. We sell our products to millions of Hacksmith fans around the world. This role is focused on providing exceptional e-commerce customer service, daily order fulfillment, and inventory assistance.

We are looking for a passionate, self-motivated individual who delivers results. There will be ample opportunity to take on greater responsibility, overcome challenges, and meaningfully contribute to the team. You should be looking to grow your career with us as we grow the company together.

**About You**

You are a people person who enjoys working at a small company. You understand that working at a startup requires you to wear different hats to get the job done. You thrive on responsibility and love taking on new challenges.

**Responsibilities include**:
Customer Service
- Monitor Live Chat on our website
- Keep our gift shop and gallery presentable and restock shelves as needed
- Interact with customers and offer POS check out assistance during our gift shop hours

Order Fulfillment
- Pick and pack online orders
- Inform manager when supplies need to be replenished
- Coordinate with courier drivers for pickup when required

Inventory Assistance
- Count and inspect incoming shipments and inbound transfers
- Month end and year end inventory count
- Other duties as required

**Requirements of the role**
- Flexibility to work the occasional evening/weekend
- Strong written and verbal communication
- Proficiency in Google Apps, Microsoft Office, and Shopify
- Passionate and dedicated
- Detail oriented
- Adaptive to change
- Ability to multitask and take initiative to problem solve independently
- Ability to lift up to 50 lbs

**Bonus points for**
- Experience with ShipStation and other shipment fulfillment apps
- Retail experience

**Perks of working at Hacksmith**
- Gourmet lunch every work day (we have a very skilled chef on staff)
- Snacks and coffee to keep you fueled
- Competitive vacation policy
- Health Spending Account (HSA)
- Gym membership benefit
- Safety shoe allowance
- Employee discount on Hacksmith merch
- Green benefit

You must be willing to work on site. This role is based in Cambridge, Ontario and telecommuting is not an option.

**Salary**: $37,000.00-$42,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service/e-commerce: 1 year (required)
- Shopfiy: 1 year (preferred)

Ability to Commute:

- Cambridge, ON N3C 2V3 (required)

Ability to Relocate:

- Cambridge, ON N3C 2V3: Relocate before starting work (required)

Work Location: In person

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