Manager, Transportation

7 days ago

Victoria, Canada Canadian Cancer Society Full time

Hybrid Work Model

This position can be based anywhere in British Columbia

**WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?**

The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. As the voice for people who care about cancer, we work with governments to shape a healthier society. No other organization does all that we do to make lives better today and transform the future of cancer forever.

Help us make a difference.

**COME AS YOU ARE**

**JOB OVERVIEW**

The Canadian Cancer Society Wheels of Hope Transportation programs provide travel support to those across the country who require help reaching their cancer-related appointments.
- The Transportation Manager requires expertise in leadership, strategic direction, project management and program development. Your extensive background in communications, client support, evaluation and volunteer relationships will lead to success. Your talents in leading people will guide a team to deliver exceptional customer service to both internal and external stakeholders. This position works as part of the Wheels of Hope leadership team to ensure success in all defined areas of transportation programming.

**WHAT YOU’LL BE DOING**:

- Provide leadership in planning, implementing, and monitoring of all defined areas of The Wheels of Hope Program. This includes the driving program, Air Daffodil and the Travel Treatment Fund with a primary focus on enhanced program development and implementation in British Columbia.
- Provide effective supervision, mentorship, capacity building and direction of assigned staff and volunteers.
- Participate as an active member of the Wheels of Hope Leadership Team.
- In conjunction with the Director, Practical Services, develop and implement strategies that are aligned to the provincial and national Wheels of Hope plans.
- Ensure planning and execution activities are implemented within a regional and national framework while remaining compliant with funder expectations and contractual obligations.
- In conjunction with the Director, Practical Services, implement national development plans incorporating goals and objectives that support nationwide alignment.
- Develop, monitor, and support collective reports on KPIs that measure both provincial and national performance and report results to the Director, Practical Services.
- In collaboration with the Wheels of Hope leadership team, contributes toward building, monitoring, and forecasting a consolidated budget to achieve the national business plan
- Monitor and report on budget to Director, Practical Services.
- Accountable for program goals as set out in the provincial and national program plans and recommend mitigating strategies as required to achieve plan targets.
- Provide expertise, consultation and guidance leading to the effective management of Wheels of Hope staff to ensure that strategic initiatives are executed with the most efficient use of resources.
- Follow HR best practices, hire and provide direct reports with direction, supervision, guidance and recognition through effective coaching and performance management and development.
- Monitor the effectiveness of staffing models to ensure coordination of staff activities in achievement of the business plan.
- Create an environment that enables and fosters team, solution focus, innovation, and high performance.
- Foster a working environment that highlights the talents and strengths of each team member.
- Ensure that hiring practices are inclusive.
- Encourage growth and development opportunities for all team members.
- Champion CCS as a hero in the face of cancer.
- Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.
- Other duties as assigned

**EDUCATION & QUALIFICATIONS**:

- Post-secondary education in a related discipline with at least 4 years working in a mission or business development role or an equivalent combination of education, training, and experience
- Solid understanding of the client support cycle and demonstrated track record of identifying, gaps and needs to better support clients
- Advanced understanding of operational requirements for phone-based services (IT, metrics, reporting, database management, database integrity)
- Exceptional understanding of privacy regulations
- Excellent interpersonal, organizational and customer service skills to communicate effectively with staff members, volunteers, and clients
- Demonstrated time-management and organizational skills. Flexibility with changing priorities and ability to remain focused to meet targeted timelines
- Advanced understanding of program development/monitoring led by big-picture thinking and visioning
- P

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