Current jobs related to Banquet Manager - Western Shore - Oak Island Resort and Conference Centre

**Position: Banquet Manager**

**Jump on Ship The Opportunity**:
At Oak Island Resort & Conference Centre, we have an immediate opening for a Banquet Manager If you are an experienced and dynamic individual who is passionate about Food and Beverage and exceptional Guest Service delivery, we want you

The successful applicant will lead our Banquet Team in creating memorable experiences for our guests in our Banquet and Meeting spaces. This integral role requires an individual who can lead a team of Banquet Servers, Housepersons, and Bartenders and ensure high levels of customer service, presentation and team work. They will act as a liaison between the hotel, event conveners and Culinary Teams. This position will be of interest to an individual who is a self-starter in nature and who will be able to quickly make a difference to service levels by demonstrating a relentless desire to exceed guest expectations.

**What You Will Do**:

- Schedules staff to work functions
- Ensures functions are running on time
- Ensures the “day list” and “night list” are completed for each function, detailing all times for meals, room arrangements etc. These are completed for both servers and housemen
- Controls and maintains labour costs for department
- Improves employee morale and ensures staff present a professional image to guests
- Conducts annual performance appraisals
- Conducts monthly staff meetings
- Hires all staff for banquets
- Trains new staff on basics of position, assigns a “buddy” to learn detailed tasks of position
- Attends weekly food and beverage meetings to review upcoming events
- Reviews “functions sheets” to ensure details are correct
- Will field enquiries from sales departments regarding functions (number of people, room size, room arrangements)
- Will assist with room set-ups to determine whether room with allow for room arrangement requested by client
- May attend pre-conference calls for larger events to be introduced to and become familiar with convener
- On day of event will meet with convener and discuss details and timing of event
- Resolves any complaints conveners may have about the event, may offer incentives to help resolve the issue
- Completes and authorizes the “Billing Authorization Forms” for extra food or beverages ordered during an event
- After event, completion of invoice and billing of client for event, “Conference Report”, with copies sent to General Manager and Sales department, “Gratuities Sheet” for eligible staff
- Prior to event, review “Room Set-up Checklist” to ensure details of room set-up for each function is correct
- Ensures all “Change Forms” are received prior to events and changes are communicated to staff
- Completes daily labour report and submits to payroll
- Must be able to perform al duties of servers and housemen, as may be substitute in slower season
- Verify chits to the Banquet Event Order (BEO) ensuring accuracy of information
- Arranges all details for weddings at the resort, including contacting the client for dates, guest numbers, meals, etc.
- Updates the “Banquets Daily Pass on Book” including entries on various issues pertinent to staff. Ensures all staff sign off that they have read entries
- Coordinates and organizes annual New Year’s Eve dinner and party at the hotel, including decorations, room set-up, menu, staffing, timing, etc.
- Makes recommendations to improve the efficiency and quality of services and products provided by banquets
- Orders and maintains inventory for supplies in “amenity boxes”
- Orders all non-alcoholic beverages for banquets, bar and kitchen
- Perform other duties as assigned by General Manager

**What’s in It for You**:

- Paid training
- Inclusive, supportive, and fun work environment
- Access to our amazing amenities (pool, tennis courts, gym, kayaks, paddleboards, etc.)

**Experience & Education Requirements**:

- Post-secondary education in Tourism and Hospitality or equivalent hotel experience an asset
- 2 - 5 years Food & Beverage Leadership experience in a hotel of similar size / volume
- Must have previous Banquet experience
- Excellent verbal and written communication
- Passionate about guest service with an eye for detail
- Proficiency in computers and ability to work under pressure
- Positive and professional demeanor with proven track record
- Strong organizational, time management, and multi-tasking skills
- Able to handle stress and work in fast paced environment
- Able to stand for long periods of time
- Ability to show initiative and handle problems without guidance
- Must be able to work a variety of shifts inclusive of evenings, weekend and holidays
- Oak Island Resort & Conference Centre is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are