Project Manager

3 weeks ago

Kitchener, Canada D2L Full time

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns - and by doing so, we will help improve human potential globally.

**JOB SUMMARY**:
As a Project Manager in Learning Services, you will play a critical role supporting the Custom Development Services project team by planning, executing, and overseeing the successful completion of various software development projects for our clients. You will be responsible for coordinating resources, managing timelines, maintaining project documents, and ensuring that project goals and objectives are achieved. The Project Manager will collaborate with all stakeholders including the project delivery team, cross-functional teams, and clients to streamline communication, foster positive working relationships, and ensure all parties are aligned throughout the project lifecycle.

**Major Responsibilities**:

- Develop comprehensive project plans, including details on project scope, objectives, deliverables, and prepare timelines, communication plans, and resourcing.
- Act as a Scrum Master, facilitating daily stand-ups, sprint planning, and retrospectives.
- Support the project teams collaborate with client stakeholders to identify project requirements and establish clear project goals.
- Allocate and manage project resources efficiently.
- Monitor resource utilization to ensure optimal productivity and utilization.
- Spearhead and motivate project teams, fostering a collaborative and productive work environment.
- Assign tasks, provide guidance, and facilitate effective communication among team members.
- Identify potential project risks and develop mitigation strategies.
- Proactively address issues and obstacles that may arise during project execution to minimize disruptions and ensure timely delivery.
- Establish and maintain strong relationships with stakeholders, including clients, internal teams, and external vendors.
- Regularly communicate project status, progress, and updates to ensure alignment and manage expectations.
- Monitor project budgets and proactively mitigate trending project overages.
- Report monthly to leadership on finance on project metrics.
- Prepare project reports, status updates, and documentation to keep stakeholders informed.
- Maintain accurate project records, including documentation of decisions, changes, and approvals.
- Collaborate with cross-functional teams as required.
- Assist with various special projects for stakeholders as required.

**Competencies**:

- Self-starter
- Ability to perform requested tasks autonomously
- Ability to quickly learn and embrace new technologies/process improvements
- Attention to detail and commitment to see projects through to the end
- Motivate and inspire project team to put forth their best effort
- Develop and foster professional relationships with the project team and stakeholders
- Maintain a high level of emotional intelligence

**Skills**
- Strong knowledge of software development life cycle and agile methodologies
- Strong analytical, problem-solving, communication and organizational skills
- Strong negotiation and conflict resolutions skills
- Effective time management and prioritization
- Excellent leadership, communication, and stakeholder management skills.
- Ability to manage multiple projects simultaneously and work under pressure.

**Experience**
- 5+ years of working in a client facing environment.
- 5+ years of experience in a software development environment is highly beneficial.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Advanced Microsoft program skills, including knowledge of Pivot Tables and PowerPoint.
- Advanced SmartSheet skills including creating custom dashboards for reporting
- Advanced Jira skills including task management, collaboration and agile project management
- Experience working in Salesforce, OpenAir, and PowerBI are considered an asset

**D2L Leadership Competencies**
- **Leads by Example** with personal and professional integrity, high accountability and say/do ratio
- **Boundaryless** collaboration and influence skills both within team, peer group and broader organization. Effective comm

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