Courier Driver

3 months ago

Hamilton, Canada DHL Full time

**POSITION**: Courier Driver (Casual)

**LOCATION**: Mount Hope, Ontario
**LICENSE**: G
**VEHICLE**: Company Assigned
**RATES OF PAY**: Per CBA / **$21.47 per hour**
**SCHEDULE**: Shifts will be scheduled between Monday to Friday between 8am and 8pm

**MAJOR ACTIVITIES AND RESPONSIBILITIES**:

- Use GCA scanner for all required activities on the daily route; all scanable waybills, laser waybills, shippers own bar-coded labels must be scanned.
- Delivery of all assigned material in the route area, within the specific requirements of both the customer and DHL.
- Pick up of all assigned customer pick-ups within the specific guidelines of the Customer and DHL.
- Determine if a customer has a valid account prior to delivery or pick-up.
- Compile and submit accurate route records on a daily basis.
- Inform DHL of any route irregularities and significant competitor activity.

**ACCOUNTABILITIES/ RESULTS**:

- Responsible for internal and external customer satisfaction.
- Professional representation of DHL at all times, including the maintenance and presentation of vehicle, uniform, waybills/product.
- Proactively manage the customer’s perception of and level of satisfaction with our service.
- On-time pick-up and delivery of customer shipments.
- Interact effectively with other members of the customer service and operation teams.
- To alert the Sales Department to potential customer opportunities and/or vulnerabilities.
- Complete other duties as assigned

**MINIMUM QUALIFICATIONS**:

- Demonstrated ability to handle multiple tasks.
- Valid G license - obtained over 18 months with clean driver's abstract
- Demonstrated ability to work under pressure.
- Supply current drivers abstract.(No infractions)
- Excellent interpersonal skills.
- High School Education.
- Proven Customer Service skills.
- Able to lift up to 70 lbs unassisted

**Note**: This role includes variability in shift start/finish timings based on job location. Shift timings and scheduled days of work may change from time to time based on business requirements; therefore, flexibility in your schedule is a job requirement. **Uniforms are supplied.**
All applicants are **required** to pass interviews, a criminal background check in order to qualify for the position. Must be minimum 18 years if age to undergo prerequisite background checks.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

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