Hotel Desk Clerk

2 weeks ago

Leduc, Canada Stars Inn and Suites Full time

**About us**

Stars Inn and Suites is a mid sized hotel offering 115 rooms in Leduc, AB T9E 8B7. Our goal is to build a winning customer driven team providing all our hotel guests with an exceptional experienced stay while in Leduc. We are fast paced, energetic with future growth available for professionals interested in the hospitality industry. We are pleased to announce we will be re branding soon to Sure Stay Plus by Best Western which we are very excited about. If you are interested please submit your resume.

Our work environment includes:

- Professional modern hotel environment
- Growth opportunities
- Extended benefits

**Responsibilities and Duties**
- Welcome guests in a warm and friendly manner and appropriately dressed in business attire.
- Assists guests in a branded, friendly, proactive, and efficient manner with appropriate follow-up, as necessary.
- Knows all essential aspects of our hotel operations.
- Collects payments from customers, ensures daily settlements are balanced.
- Monitors lobby and check-in activity.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Receiving calls, conducting room reservations, and verifying existing bookings
- Facilitates correspondence with guests.
- Works collaboratively with any associates and resources.
- Works with housekeeping, maintenance and sales departments closely to ensure guest safety, requests and coordinates any kind of activity that may affect these departments.
- Staff will be trained for all shifts including audit shifts and expected to help out when needed.

**Qualifications**
- Excellent customer service skills, phone etiquette and listening abilities.
- Flexibility to work varying and extended shifts.
- Ability to work under pressure while maintaining professionalism.
- Attention to detail to ensure an error-free work environment.
- Effective organization and time-management skills to prioritize and complete tasks on time.
- Dealing with guest complaints effectively in solving guests needs.
- Able to work in a fast paced environment, some heavy lifting with standing and bending at times.
- Able to speak other languages is preferable but not needed.
- Experience as a hotel front desk agent is preferable.

**Job Type**: Part-time
Part-time hours: 16-24 per week

**Salary**: $15.00-$17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Leduc, AB T9E 8B7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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