Concierge Services Supervisor

4 days ago

Toronto, Canada Westbank Projects Corp. Full time

**Job Duties & Responsibilities Include**:

- Structuring schedules, rounds, and staffing levels to satisfy portfolio needs.
- Oversee the concierge team, ensuring high-quality service for residents, including assistance with deliveries, guest management, reservations, and other personal services.
- Oversee standard operating procedures (SOPs) for concierge services to ensure consistent service delivery.
- Implement security protocols to ensure the safety of the property, residents, and visitors.
- Monitor security systems, including CCTV, alarms, and access control, ensuring that all systems are functioning properly.
- Conduct regular security audits and risk assessments, identifying vulnerabilities and taking proactive measures to mitigate risks.
- Schedule and maintain comprehensive fire and life safety plans, ensuring compliance with local regulations and promoting resident safety.
- Collaborate with property management to ensure smooth operations and communication with residents.
- Oversee third party contract service agreements and budgets.
- Properly allocate and manage approved budget.

**Qualifications**
- Post-secondary education.
- Proven experience in management, preferably in a residential or hospitality setting.
- Strong leadership skills with experience managing teams.
- Excellent communication and interpersonal skills.
- Familiarity with security technology and systems (CCTV, access control, alarm systems), an asset.
- Strong problem-solving abilities and the capacity to respond quickly and effectively in emergencies.
- Customer-service-oriented with a focus on delivering a high level of resident satisfaction.
- Knowledge of local safety regulations and compliance requirements.
- Though we are thankful for all who have expressed interest we will only be able to contact those selected for an interview._

Pay: $63,000.00-$75,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 3 years (required)
- Security Supervisor: 3 years (preferred)
- Property Maintenance: 3 years (preferred)

Work Location: In person

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