Customer Service Representative

2 months ago

Edmonton, Canada City of Edmonton Full time

**Job Number**:50876**

As a Customer Service Representative, you will be the first contact at the front counters of our Recreation and Leisure Centres. You will provide Excellent Customer Service to patrons while sharing information on products and services. You will be supporting the operation of the facility with efficiency and courtesy. Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style.

**What will you do**:

- Provide detailed information about the facility, programs, products, and services to patrons
- Interact with various community groups and members of the public, including seniors, youth, and persons with disabilities
- Promote health and wellness through the sale of special products, services, and memberships
- Collect facility admission fees, handle cash, and prepare daily deposits
- Support facility operations by controlling and directing admission to various areas of the facility
- Perform administrative duties such as word processing, data entry, and generating inventory reports
- Provide First Aid, CPR, and emergency evacuation support as needed
Perform other related duties as required

**Qualifications**:

- Completed Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school or college
- Minimum 18 years of age
- Excellent customer service, effectively and courteously dealing with the public and staff alike

**Asset**:

- Ability to converse in a second language

**Skills required for success**:

- Proven experience in conflict resolution
- Proficiency with a variety of related computer software programs including Google Applications
- Demonstrated ability to understand and execute oral and written instructions and information
- Demonstrated ability to respond to emergency situations, including performing first aid treatment
- Effective organizational, time management, and prioritization skills are required
- Some experience in customer service and cash handling
- Experience with recreation or attraction related registration and booking software (such as Intelli) is an asset
- Embracing a culture of equity, diversity, reconciliation and inclusion

**Conditions of Employment**:

- Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton and is a requirement of this position, there may be a cost associated with this requirement
- Valid Intermediate First Aid, CPR level C and AED certifications are requirements of this position
- Applicants may be tested

**Work Environment**:

- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
- Facilities are open 7 days a week and 17 or more hours per day. Shifts vary based on facility operating hours with evening and weekend work required
- All staff are required to be available to open or close at least 3 days per week for scheduling, work a minimum of two (2) shifts per week, and be available to work at least one weekend shift AND close or open that day

**_ Up to 15 temporary part-time positions for up to 11 months_**

**Hours of Work**: Up to 20 hours per week, Sunday - Saturday

**Salary**: $21.906 - $27.069 (Hourly)

**Talent Acquisition Consultant**: JP/MM

**Classification Title**: Recreation Facility Attendant I

**Posting Date**: Oct 30, 2024

**Closing Date**: Nov 6, 2024 11:59:00 PM (MST)

**Number of Openings (up to)**: 15 - Temporary Part-time

**Union**: CSU 52

**Department**: Community Recreation and Culture

**Work Location(s)**: Various Locations Edmonton (City Wide)

  • Customer Service Representative

    2 months ago

    Edmonton, Canada Somrav Marketing Solutions Full time

    We are a sales and consulting agency located in the Edmonton area and are partnered with one of the largest telecommunications household-known product campaigns. Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders. Because of the exponential growth our entry-level Customer Service...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Team Auctions Ltd Full time

    Customer Service Representative We're growing! Exciting opportunity to become part of the TEAM. Customer Service Representative Job Responsibilities: - Serve customers by providing information and resolving problems. - Answer questions and assist customers with creating and maintaining online accounts. - Accept Auction consignments and assist customers...

  • Customer Service Representative

    4 months ago

    Edmonton, Canada Affinity 1:1 Full time

    Affinity 1:1 is looking for a Client Support Representative to join our team. The Client Support Representative will be responsible for providing excellent service to the clients. The Client Support Representative will work closely with the sales team, operations, and other departments to ensure that customer support is top-notch. Why become a Client...

  • Customer Service Representative

    2 months ago

    Edmonton, Canada Quadra Group Full time

    **Position**: Customer Service Representative **Location**: Vaudreuil-Dorion, QC; Burlington, ON; Edmonton, AB; **Status**: Full-time, Contractual (12 months) **Workplace Flexibility**: Hybrid work policy (minimum of 2 days per week in the office at the designated office location) We are currently recruiting for a Customer Service Representative to join our...

  • Automotive Customer Service Representative

    4 months ago

    Edmonton, Canada Speedy Auto Service, Enata Enterprises Inc. Full time

    **Company Description** Speedy Auto Service originated in Ontario, Canada in 1956 and has since grown into one of the most iconic automotive brands in Canada. In 1993, it evolved into Speedy Auto Service and joined the Fix Network global aftermarket family in 2016. Today, Speedy Auto Service operates over 65 family-owned locations across Canada, offering...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Quadra Chemicals Ltd. Full time

    **Position: Customer Service Representative** **Location: Edmonton, Alberta** **Status: Full-time, Permanent** Are you attentive and ready to react at the right moments? Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Family! At Quadra we put people first so that together we can reimagine the...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Crosstown Autobody** **Edmonton, Alberta, On-Site** **Compensation: $45,000 - $55,000 per year** **Schedule: Monday to Friday, 8 am - 5 pm** **Crosstown Autobody** is looking for a **Customer Service Representative** located in **Edmonton, Alberta**. We are a growing team with opportunities for career...

  • Customer Service Representative

    7 days ago

    Edmonton, Alberta, Canada VAPE & SMOKE Full time

    At VAPE & SMOKE, we are seeking a highly motivated Customer Service Representative to join our team.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Stogryn Premier Wellness Resources Full time

    Customer Service Representative For over 50 years, Stogryn Premier Wellness Resources has been helping salon and spa partners grow their business with premier products and equipment that reflect their clients’ needs and values. Reporting to the Customer Service Manager, the Customer Service Representative is responsible for the professional and timely...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada MCSnet Full time

    **Customer Service Representative** **St. Paul, AB** Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity? We have an opportunity for you! **About Us**: MCSnet is...

  • Customer Service Representative

    7 months ago

    Edmonton, Canada MCSnet Full time

    **Customer Service Representative** **St. Paul, AB** Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity? We have an opportunity for you! **About Us**: MCSnet is...

  • Customer Service Representative

    3 months ago

    Edmonton, Canada Stogryn Premier Wellness Resources Full time

    Customer Service Representative For over 50 years, Stogryn Premier Wellness Resources has been helping salon and spa partners grow their business with premier products and equipment that reflect their clients’ needs and values. Reporting to the Customer Service Manager, the Customer Service Representative is responsible for the professional and timely...

  • Customer Service Representative

    3 months ago

    Edmonton, Canada Edmonton Elks Football Club Full time

    **Customer Service Representative** **Title** Customer Service Representative, Team Store **Reports To** Manager, Sales & Service **Summary** The customer service representative will provide high level customer service to in-person and over the phone clients. This position will maintain and grow revenue generation through the establishment of ongoing...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a part-time Customer Service Representative to join our team. Work will be based out of both our downtown and southside Edmonton ticket offices. **This role will work approximately 16 - 30 hours per week. Shifts fall between 7:15 am - 7:15 pm, 7 days a week, so flexible availability is...

  • Customer Service Representative

    2 months ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a part-time Customer Service Representative to join our team. Work will be based out of both our downtown and southside Edmonton ticket offices. **This role will work approximately 16 - 30 hours per week. Shifts fall between 5:15 am - 7:15 pm, 7 days a week, so flexible availability is...

  • Customer Service Representative

    4 months ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a part-time Customer Service Representative to join our team. Work will be based out of both our downtown and southside Edmonton ticket offices. **This role will work approximately 16 - 30 hours per week. Shifts fall between 5:15 am - 7:15 pm, 7 days a week, so flexible availability is...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Alberta, Canada Royal Star Insurance & Travel Full time

    At Royal Star Insurance & Travel, we are seeking a skilled Customer Service Representative to join our team. This role is perfect for individuals who enjoy interacting with people and providing excellent customer service.About the RoleWe are looking for a dedicated and organized individual to handle all aspects of customer service, including greeting...

  • Customer Service Representative

    7 months ago

    Edmonton, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Edmonton, ABRed Arrow is currently looking for Customer Service Representatives to join our team in Edmonton. Positions are available at both our downtown and southside ticket offices. Open positions are part-time, working between 16 - 30 hours per week. Shifts fall between 5:15 am and 7:30 pm with weekend...

  • Customer Service Representative

    7 months ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for part-time Customer Service Representatives to join our team. Work will be based out of both our downtown and southside Edmonton ticket offices. **This role will work approximately 16 - 30 hours per week. Shifts fall between 7:15 am - 7:15 pm, 7 days a week, so flexible availability is...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Trail Tire Auto Centers Full time

    Trail Tire Supply is a regional tire wholesaler based in Western Canada. We are rapidly growing, and we are currently seeking a talented and dedicated Customer Service Representative to join our team in Edmonton, AB. As a Customer Service Representative, you will be responsible for providing outstanding service to our clients and ensuring that all their...