IT Assistant

Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.

We are currently searching for an energetic and innovative IT Assistant (casual) to join our Shared Services IT Team. This role will help reimage workstations\laptops and maintain inventory of IT assets.

You have a knack for technology and enjoy problem solving and working for a progressive and supportive organization? You are adaptable, professional and motivated, especially when assisting our team members and clients? Then we would like to hear from you This is a great opportunity to expand your technical skills and gain work experience in an IT environment.

**WORKING HOURS & LOCATION**:
You will work two days a week (between Mon - Fri, days are flexible), on-site in our Shared Services office (999 Canada Place) and at BC Place Stadium.

**WHAT YOU’LL DO**:

- Install new operation software on workstations and laptops with MDT.
- Analyze hardware for defective equipment and send it to warranty repair.
- Evaluate available monitors, workstations, and laptops and prepare them for deployment.
- Assist in setting up the phone with supervised mode, deployment to end user, and submit for repair request.
- Perform tests and evaluations on hardware.
- Manage and maintain IT supplies, IT assets, printer supplies and inventory.
- Assist in developing and maintaining written instructional materials and documentation to facilitate IT or user operations.
- Load, configure, and test hardware and software installations as well as upgrades for users.
- Respond to inventory change requests by physically moving, adding, or changing technology.
- Audit, verify, and maintain accurate hardware and software inventories.
- Participate in project initiatives - large-scale technology replacement, rollout, or decommission.
- Monitor and maintain a clean and well-organized IT environment, including desk/workspace and equipment rooms.
- Inside cable plant support - inventory, documentation, labelling, and organization of data rack wiring.

**WHAT YOU’LL BRING**:

- Post-secondary education (minimum 2 years), preferably in the fields of Computer Networking/ Business Systems.
- 1 - 3 years experience working in a technical support and customer service-oriented role.
- Good understanding of technology including laptops, cell phones and printers.
- Good understanding of Windows 10, iOS, and Android operating systems, etc.
- Experience with building a PC.
- Ability to diagnose hardware and determine the Root cause.
- A+ Certification is an asset.
- Ability to effectively communicate a clear, simple, yet detailed idea, thought, or concept.
- Ability to use a variety of analytical techniques to identify the root cause and find the best solution.
- Stay informed about leading trends and technology and can challenge convention, adapt, and find potential solutions.
- Friendly and personable demeanour and passion and commitment to providing service excellence.

**HOW TO APPLY**:
At PavCo, we are an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants, regardless of race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.