Supervisor Foh

5 days ago

Edmonton, Canada Original Joe's Full time

**ORIGINAL JOE'S RESTAURANT & BAR**
At Original Joe's, we’re the bar next door everyone wishes they had. A warm, down-to-earth place where old friends gather, new friends are made, and everyone feels welcome. From the wide selection of local, craft, and import beers to our fresh take on comfort foods, nobody leaves unsatisfied. So pull up a stool and stay awhile - you’ll like hanging out with us

Our family of companies includes Elephant & Castle Pub and Restaurant, State & Main Kitchen + Bar, Blanco Cantina and Anejo Restaurant. We never stop looking for unique individuals who can infuse our restaurant and corporate workplaces with original ideas, creative solutions and an extraordinary guest experience. We offer competitive wages, a comfortable work environment, flexible hours, benefit packages (for those who qualify) and a chance to grow right alongside us. By joining Original Joe’s your future career opportunities are endless

**Job Title**
Supervisor FOH

**What You’ll Do**:
You will report to the General Manager/Assistant General Manager. You will assist the Management team with most aspects of front of house restaurant management including:

- Genuinely connect and communicate with every guest while serving a section and every guest that you interact with (even if they aren’t in your section).
- Effectively finesse the menu and communicate your vast knowledge and expertise about food and bar menus with ease.
- Go the extra step to accommodate guest requests and suggestions.
- Continuously ensure that every guest leaves satisfied and happy with their experience. In the event of a concern or conflict, you will immediately involve a Manager to positively resolve the situation.
- Proactively assist other servers with table maintenance, running food, side duties, assisting to take payments, etc.
- Ensure that all guests receive a remarkably consistent experience.
- Be knowledgeable regarding allergy policies and procedures to ensure that guests are not at risk of an allergic reaction.
- Take the time to effectively learn and memorize new menu items and procedures.
- Uphold an upbeat attitude - you are always ready to greet the next guest when they walk through the door.
- Work each shift with a safety mindset. Be proactive in regards front of the house and back of the house safety(food safety, potential hazards for employees or guests).
- Manage the floor while on shift - this includes ensuring all team members are living by our core value, assisting on the floor with food running, busing, expo and table maintenance.
- Assist the Managment Team in operations - this may include includes daily cash, recruitment and training, inventory, labour costs, food costs, training and scheduling.
- Coach team members to ensure consistency of performance, food quality, food plating and customer service with an emphasis on doing things right.
- Ensure that opening and closing checklists are completed up to established operating standards.
- Strive to enhance guest experiences at every opportunity with a focus on customer satisfaction. Handle guest conflicts and concerns with tact and professionalism.
- Work each shift with a safety mindset. Be proactive in regards front of the house and back of the house safety (food safety, potential hazards for employees or guests).
- Live our core value: Taking Care of People.

**Who You Are**:

- You may have experience as a supervisor in a fast-paced restaurant environment. Consideration towards people with the right attitude who have experience in a fast-paced restaurant environment.
- You understand the day-to-day operations of a restaurant.
- You pride yourself on your customer service skills, your ability to make people feel at home, your reliability and your ability to keep upbeat even during the busiest shifts.
- You smoothly sail through stressful moments are able to create a positive atmosphere for the team and guests at all times.
- You are solution focused and resourceful - you think on your feet effectively to find resolutions to situations.
- You are able to manage time effectively and prioritize tasks without skipping a beat.
- You enjoying taking care of others

Location: 2323 Rabbit Hill Road Northwest, Edmonton, AB T6R 3L6

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