Propane Service Technician Ii

2 weeks ago

Ottawa, Canada Parkland Full time

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including: Ultramar, Bluewave Energy, Pipeline, Chevron, Columbia Fuels, Island Petroleum, and Sparlings Propane.

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

**Position Title**: Propane Service Tech II

**Team and Location**: Sparlings Propane | Ottawa, Ontario

**Position Summary**: The Propane Service Technician interacts with our customers, both residential and commercial, as they install and service an array of Propane dependent items including tanks and appliances. A career at Parkland means that you will enjoy working as part of team and reaching both company and professional goals while servicing the community in which you reside. The Propane Service Technician must have a minimum of Gas Technician's G2 licensing and all other job-specific certification training will be provided by Parkland.

**Key Responsibilities**:
Start your day with a team meeting at the branch where together you will discuss the day’s safety topic, review the previous day’s work, share new industry information, review mock scenarios, and any general company communications including upcoming training sessions.
Review your run for the day and prepare your truck including a pre-trip vehicle inspection (daily, weekly and monthly requirements) and gather materials such as fittings, pipes, materials, tanks etc.
Working closely with your dispatcher, supervisor and senior technicians, complete all calls in a safe and efficient manner ensuring compliance to all legislative codes, standards and company policies.
Greet and interact with customers and other business partners in a professional and courteous manner, provide exceptional customer service and work as a team player to ensure the job is complete and correct.
Work will include piping and tank installs, final connection to pre-installed equipment, appliance installs (such as fireplaces, furnaces, boiler systems, air conditioners, hydronic systems [training provided]), gas check inspections, maintenance cleaning, removal of old propane tanks, service calls for no heat, no hot water, etc. Trenching will be required at times and a service helper is available for work that requires two people.
Complete invoices on company provided device using Pronto and any applicable forms or checklists depending on call type as soon as call is completed.
Communicate with dispatcher and supervisor as day progresses to assist other technicians as needed or take a high priority call if required.
Complete run and all paperwork and head back to branch to unload vehicle, complete post-trip vehicle inspection and ensure vehicle is left clean.
Assist team with monthly propane bulk plant inspections to ensure safe and operational status, includes inspecting and testing bonding, fittings, emergency procedures, signage etc.
Participate in all training and career development activities and ensure your knowledge of industry standards include TSSA Standards and CSA B149 Code remains current.
Actively engage in company safety policies and procedures including the use of all company provided Personal Protective Equipment (PPE) as trained without exception.
Report any unsafe acts when viewed or identified including accidents, near-misses, and general safety concerns.
The training Parkland provides is extensive and includes Propane Pump Attendant Training, Cylinder Inspection, Liquid Propane Endorsement Training and Canadian Propane Association Training amongst many other safety topics. Employees are required to undertake all prescribed training and assistance in obtaining G1 licensing is available to those who want to advance their career

**Qualifications and Skills**:
Exceptional customer service and interpersonal skills are required.
A team player and effective contributor to team goals are required.
Gas Technician's G2 certification is the minimum requirement, all other job-specific certification training will be provided by Parkland.
Gas Technician's G1 licensed applicants are encouraged to apply
Previous appliance installation experience is an asset but not required.
Able to lift a minimum of 60 lbs occasionally.
Comfortable with the physical and outdoor nature of the job.
Able to work a flexible schedule and on-call when needed.
G license required, DZ lic

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