Co-op Student

3 weeks ago

Mississauga, Canada EllisDon Corporation Full time

**Thinking about a change?**
We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core values empower people to deliver great careers and develop creative solutions for complex problems on some of the most intricate projects. It doesn't matter what your expertise and craft is - there are no boundaries. We are a group of leading professionals with a variety of expertise: engineers, investment bankers, superintendents, estimators, software engineers, accountants, lawyers, marketing and communications consultants, sustainability professionals, and project managers. As you can see, we are a diverse bunch.

**You as a **_IT Analyst - Co-op Student_** will**:

- Log and track requests for assistance related to EllisDon's IT systems
- Perform a variety of Level 1 & Level 2 mobile/computer support, including device lifecycle management, incident analysis, software upgrades, and monitoring tasks
- Perform initial incident analysis and escalate to EllisDon IT technical staff when appropriate
- Maintain liaison with users and technical staff to communicate the status of incident resolution
- Conduct user satisfaction surveys and track user problem trends
- Participate in the preparation of procedure manuals and documentation for IT Service Delivery use
- Make recommendations for improvements to the EllisDon IT systems
- Assist in on-site installations of network/computer systems for users
- Perform other related duties incidental to the work described herein
- Provide support to one (or more) people within specified project or office

**Is this the right role for you?**
- You must be in enrolled in a post-secondary program which offers an accredited co-op program for Winter 2025 term
- You are available for a _8 month co-op placemen_t from January to August 2025
- You are enrolled in a Computer Systems Technician - Network Systems program or a related post-secondary program
- Able to cope with multiple competing priorities, to evaluate based on impact and urgency, and the initiative to get it done.
- Experience supporting Laptops & Desktop hardware; Windows 7 & Windows 10
- Experience supporting iPads, iPhones, and Androids
- You have strong interpersonal and written communication skills
- You are organized and thorough
- Professional and enthusiastic
- Must be available to work in the Mississauga Office on a full time basis

EllisDon is proud to provide this unique career opportunity within a progressive environment with continuous learning and opportunity for growth, as well as a competitive compensation package.

**Go ahead and be yourself. We'll pay you for it**

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity.

Accommodation for Applicants with disabilities will be made during the recruitment process when requested.

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