Front Desk Hotel Clerk

Education: No degree, certificate or diploma
- Experience: Will train
**Work setting**:

- Hospitality industry
- Staff accommodation available
- Hotel, motel, resort
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Provide customer service
- Work with mínimal supervision
**Computer and technology knowledge**:

- Word processing software
- Database software
- Internet
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
**Green job**:

- Involves duties and responsibilities that lead to positive environmental outcomes
**Other benefits**:

- Learning/training paid by employer
- Work Term: Seasonal
- Work Language: English or French
- Hours: 30 to 44 hours per week