Wall Security Officer

3 months ago

Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

**POSITION: WALL SECURITY OFFICER**

**REPORTS TO: Associate Director of Security**

**What’s in it for you**:
If you would like to make a difference at your workplace, explore what we have to offer.

Our Wall Security Officers play an elite role in keeping our hotel safe for our guests and associates and protect our Wall Centre property. This people facing role continues to build and maintain relationships in unique circumstances. You will use your excellent decision-making skills to provide solutions in unpredictable situations. Your investigative skills could get a good workout, as well.

**Benefits and Perks**:

- Explore Travel Program
- Ongoing Associate Appreciation Events
- Employee assistant program

**What your day will look like**:

- Patrol assigned property to ensure the safety of clients and employees and to protect all property assets.
- Answer house calls, radios, assist clients and staff members with respect to safety, security and business operation.
- Initiate and follow-up all investigations of crimes committed against property and persons.
- Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow up with clients, visitors and staff members, documenting all contacts.
- Approach Persons of Interest, politely determine their business on property and evict them should they not have a legitimate reason to be there.
- Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring and shift activity log.
- Performing basic routine maintenance tasks and troubleshoot various equipment on site.
- Attend to medical needs of hotel employees, guests, or patrons as an OFA attendant.
- Understand and enforce all hotel safety and security policies.
- Provide access to authorized contractors and document their attendance.
- Must maintain a clean and professional personal appearance.
- Other duties as assigned by the Director of Security

**Your experience and skills include**:

- Must have BST (Basic Security Training)
- Applicants must hold a valid Security Worker License requirement under the Security Services Act SBC 2007.c30 (Gov.bc.ca.)
- MUST HAVE Level 2 First Aid Certificate.
- Previous experience in a related field is an asset.
- The ability to stand and exert well-paced mobility for up to 4 hours in length.
- Excellent communication skills, both verbal and written, in the English language; a second language is an asset.
- Strong computer skills and organizational skills.
- Experience in CCTV monitoring software is an asset.
- Experience in access control software is an asset.
- Must possess outstanding, pro-active guest service skills, a professional presentation and excellent communication and interpersonal skills.
- Must be flexible to work varying schedules, including graveyards, late nights and early morning shifts.
- Work well under pressure and as part of a professional team.
- Previous security experience in a high-volume establishment.
- Day shifts. May be required to work Graveyard shifts.
- A good physical condition, as this position requires constant walking, standing, and bending.

**To note**:

- Complete job description will be presented at the time of job offer

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**DIVERSITY**

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

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