Order Services Associate

3 weeks ago

Coquitlam, Canada ONETeam Sports Group Full time

We are OneTEAM Sports Group, Canada’s largest and most trusted provider of sports equipment, branded apparel, and custom accessories. For more than 30 years, our expertise and coast-to-coast infrastructure has been outfitting and supporting athletes, teams, organizations, and communities across the country. To us, sports are a way of life. This belief, and the values that come with it, guide us every day.

We are currently looking for a full-time Order Services Associate(s) to join our growing team. The primary responsibilities include assisting sales staff by processing sales orders, addressing customer enquiries over the phone and online, in addition to assisting different departments with order processing. This includes explaining company products, services, prices, delivery, lead times and having the ability to recommend various products to meet the customer’s needs.

This role will be based at our Coquitlam, Soccer Express Sales Office (Coquitlam, BC) and will be an onsite position working with our service team.
- Efficient sales order processing with strong organization
- Prepare sales quotes and source product
- Complete, process, and maintain applicable paperwork and records
- Gather information, research/resolve, inquire and log customer calls
- Lead the sales order process resourcing multiple departments along the way
- Handle customer inquiries related to product function or the replacement of products
- Maintain current supplier product details, availability, delivery lead times and prices
- Develop strong customer relationships in order to help achieve sales targets
- Minimum of 2-years’ experience in an office/admin/support setting
- Strong communication skills, both verbal and written
- Excellent organizational skills and attention to detail
- Strong multitasking ability
- Able to function as part of a team in a fast-paced work environment and able to work independently
- Experience with Microsoft Office (Excel, Outlook, and Word), Teams and OneDrive
- Versatility, flexibility, and a willingness to work within frequently changing priorities
- Location: Coquitlam, British Columbia

OneTEAM offers a competitive compensation package including benefits, and a fun yet challenging work environment. If you are interested in joining our team, please submit your resume.

While we appreciate the interest of all applicants, only those under consideration will be contacted for an interview. Thank you for your interest in OneTEAM Sports Group

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

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