Manager, Continuing Studies Operations
4 weeks ago
Position Information
**Position Number**
- S00351**Position Title**
- Manager, Continuing Studies Operations**Division/Portfolio**
- Continuing Studies and Corporate Training**Department/Program**
- C/S Administration**Location**
- Kelowna**Other Flexible Work Options**
**Your Opportunity**
- Under the general direction of the Division’s Director, the Manager works closely with division and campus staff to ensure effective and efficient daily operations of CSCT units across all areas of the College region with the goal of ensuring operations contribute positively to overall student experience and learning outcomes. This position supports and enhances the efforts of the Director in fostering a team approach within the unit by contributing to an atmosphere of cooperation aimed at innovative program development, quality programming, partnership development, and provision of quality customer service.
- The Manager assists the Director with the development and implementation of short and medium range plans, policies and procedures for the unit, as well as supervision of Continuing Studies project initiatives. This position is also responsible for the development, collection, review and reporting of strategic information required for decision-making within the Division with the objective of ensuring quality deliverables are produced on time and within budget, and that bring-forward items are documented for necessary follow-up. Such reporting includes: preparation of the annual operating and capital budget for the unit for approval by Division management; monitoring and administering program and project budgets relative to targets; market trends and anomalies; as well as coordination and oversight of other key non-financial reports required within the unit, including annual Tier 1 and 2 program reviews, course and program evaluations, College accountability reports, as well as performance reporting for the College and other funding sources.**Functions and Duties**
- Under the general direction of the Director, the Manager:
- Operations
- 1. Works closely with Division members and College staff to ensure a collegial level of involvement with faculty, staff and administration on all matters affecting the Division with the goal of facilitating a positive student experience as well as effective and efficient operations;
- 2. Monitors student, course and program feedback, and reports findings to Division members for use in planning and budgeting;
- 3. Coordinates the preparation of the Division Tier 1/2 and Tier 3 program reviews;
- 4. Analyses course and program evaluations received by the Program Administrators and Coordinators with the objective of summarizing anomalies, trends and opportunities for use by program staff in the development and refinement of Continuing Studies courses, programs, government labour market training and corporate training;
- 5. Monitors the Division’s annual operations cycle, and coordinates activities across the fiscal year to ensure smooth implementation of operations;
- 6. Ensures all Division and institutional policies are implemented consistently throughout the region;
- 7. Administers postings and staffing appointments within the Division as necessary;
- 8. Works closely with CSCT support staff, campus managers, team and various service departments to ensure an effective and efficient level of operations at each campus, including all student and registration services, scheduling and course implementation;
- 9. Assists the Director and management team in the preparation of the Annual Unit Plan; as well as the College Education Plan;
- 10. Monitors scheduling and facilities, and resolves issues as required;
- 11. Coordinates, monitors and improves Division file/knowledge management systems, including client relationship management, course and program information, and operational tools and resources;
- 12. Manages Continuing Studies course maintenance within Banner;
- Financial
- 13. Leads the development of the Division capital and operating budgets of all operations;
- 14. Works closely with Finance and Division members to develop, implement and monitor improvements to Unit financial forecasting and reporting, particularly for course and program expenses;
- 15. Monitors, reports on, and works with Division and service department personnel to resolve issues with capital and operating budgets;
- 16. Reviews employee and CS instructor travel and other expense claims to ensure completeness and investigates anomalies as necessary;
- 17. Supports program and management staff in resolving issues or discrepancies related to financial accounts;
- 18. Administers Division purchasing and invoicing;
- 19. Completes an analysis of financial performance for various lines of program activity to facilitate effective management and decision-making;
- 20. Provides financial information and analysis pertaining to portfolio statistics, reports, proposals and business plans, including confidential
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